Global Deal Desk Leader

Summary

Join Bloomreach as our new Global Deal Desk Leader to manage our established Global Desk Team. Reporting to Revenue Strategy & Operations, you will collaborate closely to build a world-class Deal Desk function and partner with our Revenue Teams. This role requires a high degree of autonomy, influence, and cross-functional collaboration. You will be a change agent champion as we scale our team to support Bloomreach's growth trajectory. The successful candidate will establish a world-class Deal Desk function, oversee team management and development, and develop standardized processes. You will utilize data and metrics to identify growth opportunities and serve as a collaborative partner with Sales Leaders.

Requirements

• 8+ years of related experience in Deal Desk, Sales Operations, Pricing, or a related Analytics role, demonstrating a solid understanding of pricing concepts, quote-to-cash operations, analytics, and price and deal optimization in a software or technology company
• Extensive management experience
• Experience building and scaling Deal Desk organizations
• Experience collaborating with sales teams and other cross-functional teams to effectively plan, execute and deliver quality results
• Ability to break down complex ideas and issues and communicate them in simple terms to different levels of the organization
• Ability to establish collaborative rapport with internal customers, balanced with confident, persuasive, and effective guidance toward solid business decisions
• Strong analytical, problem-solving, and logic skills
• Demonstrated success embracing and managing change
• Agile, self-starter with the ability to work independently and collaboratively
• Ability to effectively balance multiple tasks and nimbly respond to quick shifting priorities to support key strategic deals or month/quarter close activities
• Excellent written and verbal communication skills, including experience presenting to C-level executives
• Proficiency in Excel/Google Sheets for advanced analytics and presentation of insights and recommendations
• Experience with Salesforce, Salesforce CPQ, Ironclad CLM, or similar tools
• Experience with implementations or process improvements for CPQ, approvals workflow, ticketing requests, dashboard reporting or similar
• Bachelor’s degree in a technical or business-related field

Responsibilities

• Establish a world-class Deal Desk function, including the implementation of SLAs, KPIs, and mutually agreeable playbooks and cadences with Sales and Revenue Leadership
• Oversee the daily management, coaching, and development of the Global Deal Desk team, with a focus on corporate values, employee retention, and the improvement of deal velocity
• Develop standardized processes and strategies and generate comprehensive documentation to ensure continued growth
• Utilize data and metrics to identify areas of opportunity for Growth
• Serve as a collaborative partner with Sales Leaders to continuously evolve the deal desk function as a trusted business partner to both the sales team and other internal teams
• Act as the escalation and approval point of contact for sales inquiries or guidance related to quoting/pricing constructs, deal vetting/issue resolution, approval guidelines, or processes related to pricing or contractual terms. Serve as an escalation point for custom or non-standard deals
• Manage the review of pricing/terms for all opportunities, providing initial review and documentation of deal terms to ensure compliance with company pricing constructs, contract terms, and authority delegation
• Assist in the interpretation and modification of contractual language as part of escalating approvals to ensure deals comply with revenue recognition, financial, and operational objectives and policies
• Provide expertise for the team and sellers for complex or non-standard deal constructs to craft solutions that align with business rules (e.g., profitability targets, pre-approved fallback T&C’s)
• Gather and provide inputs or field feedback (e.g., key intel or competitive pricing insights) to the pricing strategy team for pricing tools/calculators, reports, and metrics
• Influence and execute process/system improvements, sales enablement, and special projects

Benefits

• Personal pension contribution by Bloomreach
• MyEva — online financial expert tool at your disposal
• Access to private hospitals with reduced wait times
• Income protection in case of long-term illness or injury
• Flexible working hours
• Virtual-first work environment with several Bloomreach Hubs available across three continents
• Company events
• 5 paid days off to volunteer
• People Development Program -- participating in personal development workshops on various topics run by experts from inside the company
• Resident communication coach available to help navigate work-related communications & decision-making challenges
• Leader Development Program for managers
• $1,500 professional education budget annually
• Employee Assistance Program with counselors
• Subscription to Calm - sleep and meditation app
• ���DisConnect’ days – one additional day off each quarter
• Sports, yoga, and meditation opportunities
• Extended parental leave up to 26 calendar weeks for Primary Caregivers
• Restricted Stock Units or Stock Options
• Company performance bonus
• Employee referral bonus of up to $3,000
• Work anniversary rewards