Deal Operations Analyst

Summary

Join ServiceNow as a Deal Operations Analyst supporting EMEA and Global accounts. You will support Managed Services Partners and Account Executives, contributing to the forecasting process and advising on commercial sales transactions. Responsibilities include analyzing customer licensing, ensuring compliance, reviewing proposals and orders, and working with cross-functional teams. The role requires experience in software sales operations and strong analytical, problem-solving, and communication skills. Success in this role involves leveraging AI in work processes and using CRM systems. ServiceNow offers a flexible work environment.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
• 1-2 years of proven experience in Operations in a software sales organization
• Organized, with excellent attention to detail and the ability to work in a fast-paced environment
• Experienced in using Microsoft Office
• Experience with a CRM System
• Has an understanding of the sales cycle
• Strong listening, analytics, problem solving and organizational skills
• Ability to prioritize to meet business needs
• Ability to work efficiently under pressure
• Effective communicator, both written and verbal
• Team Player with positive attitude ready to work in a fast-paced environment
• Results Driven

Responsibilities

• Support the forecasting process and advise the sales force in commercial sales transactions
• Attend regional forecast calls and perform and ensure forecast accuracy
• Analyze and review current customer licensing, products and usage and ensure license compliance
• Ensure the commercial proposal is in line with internal policies
• Review Quotes and Order Forms for accuracy and completeness
• Ensure all approvals are correctly documented as per the internal policies
• Work with cross functional teams (Deal Desk, Finance and Legal) as needed
• Interface with Order Management to ensure accuracy of booked sales opportunities in the ServiceNow CRM tool