Dealer Development Manager

Summary

Join Protective as a Dealer Development Manager (DDM) and contribute to protecting millions of lives by providing finance and insurance services to a network of automotive dealerships. You will be responsible for maintaining and developing existing relationships while acquiring new accounts. The ideal candidate is motivated, customer-service-oriented, and possesses excellent communication and organizational skills. Responsibilities include developing strategies to increase production, building relationships with dealership personnel, utilizing CRM for lead tracking, and maintaining ongoing communication with dealers. You will also identify process improvements, leverage relationships to generate leads, maintain industry knowledge, and contribute to competitive analysis. The position requires strong customer service skills, proficiency in Microsoft Office, problem-solving abilities, and significant travel.

Requirements

• Strong focus on customer service, which includes excellent listening skills, verbal and written communication skills as well as interpersonal skills
• Proficient in Microsoft Office (in particular, Excel and PowerPoint)
• Possess an organized approach to problem-solving
• Must have a vehicle and a valid driver’s license with a good driving record
• Must be able to travel 50-75% of the time by air or car (varies by territory)

Responsibilities

• Develop and execute a strategy to increase overall production within existing accounts
• Build and enhance relationships with key dealership personnel
• Utilize CRM to actively track and analyze sales leads and customer interactions to enhance business relationships and drive portfolio growth
• Establish and maintain ongoing communication with dealers to create visibility and accountability before, during, and after every client visit and client interaction
• Identify and implement process improvement recommendations
• Leverage customer relationships to generate leads and acquisition opportunities
• Maintain industry knowledge surrounding trends and company initiatives
• Assist & contribute to the evaluation of competitive programs and products and provide management with updated information to develop strategy and negation tactics as needed
• Leverage cold calling and networking skills to obtain new sales opportunities resulting in Protective APD sales presentations (based on territory)
• Navigate projects to completion with multi-department communication and follow-up

Preferred Qualifications

• Bachelor’s degree preferred
• Business-to-business sales experience of 2-5 years in the automotive industry preferred
• Retail automotive industry experience preferred

Benefits

• Comprehensive health, dental and vision insurance
• Mental health benefits and an employee assistance program
• A variety of paid time away benefits ( e.g. , paid time off, paid parental leave, short-term disability, and a cultural observance day)
• Contributions to healthcare accounts
• A pension plan
• A 401(k) plan with Company matching
• ProHealth Rewards, Protective’s platform to improve wellbeing while earning cash rewards