TIKTAL is hiring a
Delivery Lead

Summary

The job is for a Delivery Lead at a TikTok influencer marketing agency. The role involves supporting campaign managers, ensuring timely report completion, maintaining budget accuracy, participating in weekly calls, and identifying new processes to streamline delivery. The position is remote, full-time, and the company offers growth opportunities, friendly work environment, in-person retreats, and independent contractor relationship.

Requirements

• Fluent in English speaking with strong public speaking skills
• Minimum 5 years of experience in digital influencer marketing experience either in a project management or delivery lead role within a marketing or influencer agency

Responsibilities

• Provide support to Campaign Managers (CMs), assisting with reviewing assets, creator lists, drafting complex emails, or joining creator calls as needed
• Check the Report board weekly, coordinate with CMs and ensure that reports are completed in a timely manner
• Communicate with CMs on Slack, agree on timelines, and ensure that Campaign Directors (CDs) are tagged for review
• Regularly review Work Breakdown Structures (WBS) and boards to ensure all columns are correctly filled, with a focus on maintaining budget accuracy, especially for talent costs
• Participate in the weekly Delivery call on Mondays to decide on the learning sessions for the week. Ensure that two sessions occur monthly—one global and one fun session
• Monitor the Agreements board daily, and proactively message relevant CMs on Slack to address any issues directly on the HubSpot Creator thread
• Ensure the timely upload of campaign assets to TikTok Creators Exchange Program (TTCX)
• Support the onboarding and training of new CMs, ensuring they understand and can effectively navigate the Standard Operating Procedures (SOP) board
• Act as a point of escalation during client calls, providing clarity on issues and presenting well-considered solutions after discussing with the CM beforehand
• Update Pod metrics into the Delivery Weekly Call Agenda
• Identify and support the implementation of new processes to streamline and enhance campaign delivery
• Manage and act as a campaign manager during a high load of work periods, covering colleagues while on leave, and managing campaigns for high-tier clients

Preferred Qualifications

Experience with project management tools like Monday.com , HubSpot, and Slack is preferred

Benefits

• Friendly work environment
• In-Person company retreats / virtual gatherings
• Growth opportunities at a fast-growing startup
• Remote work
• 9AM - 7PM EST
• Independent contractor relationship