Remote Senior Campaign Manager

Summary

Join our team as a highly organized and proactive Delivery Lead to ensure seamless campaign execution and management for our clients.

Requirements

• Must be Fluent in English speaking with strong public speaking skills, confident in both client and team interactions
• Minimum 5 years of experience in digital influencer marketing experience either in a project management or delivery lead role within a marketing or influencer agency
• Experience with project management tools like Monday.com , HubSpot, and Slack is preferred
• Strong organizational skills with a keen eye for detail, and excellent communication skills, both written and verbal
• Ability to work under pressure and meet tight deadlines, and familiarity with TikTok and influencer marketing is a plus
• Demonstrated ability to manage multiple tasks, switch between them quickly, and maintain thorough attention to detail in a fast-paced environment
• Strong problem-solving skills, solution-oriented mindset, and ability to remain calm and composed under pressure
• Excellent people and team management skills, with a focus on customer service and internal communications

Responsibilities

• Provide support to Campaign Managers (CMs), assisting with reviewing assets, creator lists, drafting complex emails, or joining creator calls as needed
• Check the Report board weekly, coordinate with CMs and ensure that reports are completed in a timely manner. Communicate with CMs on Slack, agree on timelines, and ensure that Campaign Directors (CDs) are tagged for review
• Regularly review Work Breakdown Structures (WBS) and boards to ensure all columns are correctly filled, with a focus on maintaining budget accuracy, especially for talent costs. A methodical and detail-oriented approach is essential
• Participate in the weekly Delivery call on Mondays to decide on the learning sessions for the week. Ensure that two sessions occur monthly—one global and one fun session
• Monitor the Agreements board daily, and proactively message relevant CMs on Slack to address any issues directly on the HubSpot Creator thread
• Ensure the timely upload of campaign assets to TikTok Creators Exchange Program (TTCX)
• Support the onboarding and training of new CMs, ensuring they understand and can effectively navigate the Standard Operating Procedures (SOP) board
• Act as a point of escalation during client calls, providing clarity on issues and presenting well-considered solutions after discussing with the CM beforehand
• Update Pod metrics into the Delivery Weekly Call Agenda
• Identify and support the implementation of new processes to streamline and enhance campaign delivery
• Manage and act as a campaign manager during a high load of work periods, covering colleagues while on leave, and managing campaigns for high-tier clients

Benefits

• Fully remote
• Friendly work environment
• In-Person company retreats / virtual gatherings
• Growth opportunities at a fast-growing startup