Delivery Operations Analyst

Summary

Join BlueVoyant as a Delivery Operations Analyst and contribute to the efficient management of operational workflows, systems, and reporting related to product and service delivery. This remote role ensures timely and high-quality delivery of contracted products and services. You will support the configuration and maintenance of time and billing reports and tools, define and manage processes impacting financial reporting, and maintain support for internal delivery teams. The position requires strong analytical, problem-solving, and communication skills, along with proficiency in Certinia and Salesforce.com. Success in this role demands excellent time management and the ability to work independently and collaboratively within a team.

Requirements

• In-depth knowledge and hands-on experience with Certinia and Salesforce.com, including configuring reports, tools, and managing processes that impact financial reporting
• Proficiency in using various computer software applications, particularly those related to word processing, project management, and data analysis
• Strong understanding of data maintenance and configuration to ensure data integrity and accuracy
• Ability to analyze problems, identify solutions, and approach challenges with flexibility and resourcefulness
• Capability to provide administrative support for projects, especially those with low or no customer interaction
• Skill in identifying internal process gaps and implementing effective solutions, such as transitioning from Slack to Teams
• Excellent written and verbal communication skills for effective collaboration with colleagues, clients, vendors, and external representatives
• Ability to develop and maintain courteous and effective working relationships within a team environment
• Strong time management skills to handle multiple demands and projects efficiently
• Ability to work independently and effectively in a fast-paced environment, making clear and defensible decisions within areas of oversight

Responsibilities

• Support the configuration and maintenance of time and billing reports and tools
• Define and manage processes impacting financial reporting and collaborate with Delivery services, SalesOps and Finance for fiscal period close
• Maintain support for internal Delivery teams to train and ensure use of delivery systems
• Assist with the development of capacity planning processes and tools
• Monitor maintenance and configurations affecting data integrity
• Create and maintain enablement materials
• Develop and maintain documentation of best practices and processes
• Onboard all delivery teams for time and resource tracking
• Assist with the development and maintenance of the DS SharePoint Knowledgebase
• Assist with the Identification and resolution of internal process gaps (e.g., transitioning from Slack to Teams)