interface.ai is hiring a
Delivery Operations Manager, Remote - India

Summary

As a Delivery Operations Manager at Interface.ai, you will manage contracts, collaborate with various departments, oversee billing processes, analyze contract performance metrics, and assist in developing contract management policies. You should have a Bachelor's degree in Business Administration, Finance, Legal Studies, or related field, with 8-12 years of experience in contract management, preferably in a SaaS-based software company. Strong communication skills, organizational abilities, analytical mindset, and proficiency in contract management software are required.

Requirements

• Bachelor's degree in Business Administration, Finance, Legal Studies, or related field
• Proven experience 8-12 years in contract management
• Strong understanding of contract law, financial principles, and billing processes
• Proficiency in contract management software with Salesforce expertise
• Excellent communication skills
• Exceptional organizational skills
• Analytical mindset
• Proactive problem-solver with a strong sense of accountability and integrity

Responsibilities

• Manage and maintain a centralized repository of all executed contracts
• Track and monitor contract expiration dates, renewal terms, and key milestones
• Collaborate with Sales, Finance, Legal, and other departments to ensure alignment on contract terms, pricing, and billing details
• Oversee billing and invoicing processes related to contracted services
• Monitor and analyze contract performance metrics, financial data, and billing information
• Serve as the primary point of contact for internal teams and external parties regarding contract-related inquiries, escalations, and dispute resolution
• Serve as the primary contact for Business operations support for all internal delivery team
• Assist in the development and implementation of contract management policies, procedures, and best practices
• Stay abreast of industry regulations, compliance requirements, and legal developments relevant to contract management and billing practices
• Prepare the MIS and publish the dashboards

Preferred Qualifications

Advanced degree or relevant certifications (e.g., Certified Commercial Contracts Manager)

Benefits

Working closely with the finance team for the renewal of contracts