HackerOne is hiring a
Strategic Marketing Operations Manager

Summary

The Strategic Marketing Operations Manager is responsible for driving operational excellence and optimizing processes at HackerOne. They will work closely with cross-functional teams to ensure initiatives are effectively executed and aligned with business objectives. The position requires 8+ years of experience in marketing operations, data analytics, or a related role within a B2B SaaS environment.

Requirements

• 8+ years of experience in marketing operations, data analytics, or a related role within a B2B SaaS environment
• Proficiency in marketing automation platforms (e.g., Marketo), CRM systems (e.g., Salesforce), project management systems (e.g., Asana, Monday) and analytics tools (e.g., Google Analytics, Looker, Tableau)
• Oversee the marketing & community budget, ensuring alignment with strategic goals and identifying areas for cost optimization
• Identified, documented, and implemented process improvements to enhance operational efficiency within a marketing department
• Manage relationships with key vendors, negotiating contracts and terms to achieve the best value for the company
• Excellent project management skills with a track record of leading cross-functional projects and successfully utilizing tools like Monday.com
• Strong communication and interpersonal skills, with the ability to collaborate effectively across teams
• Detail-oriented with a focus on operational efficiency and continuous improvement

Responsibilities

• Develop and implement marketing operations strategies to maximize efficiency & effectiveness of key Marketing & Community initiatives
• Oversee the department’s technology stack, ensuring tools and systems are effectively integrated and utilized
• Manage and streamline processes, ensuring they are scalable and aligned with overall business goals
• Oversee the operating model for the department, orchestrating QBRs and other necessary cadences, budget reviews, and all hands meetings
• Maintain documentation of processes and procedures
• Working with the data & analytics team, develop & optimize dashboards and reporting to provide insights into performance and ROI for key department initiatives
• Conduct in-depth analysis of data to identify trends, opportunities, and areas for improvement
• Partner with Sales Operations team to ensure full funnel reporting and analytics are actionable and delivered on demand
• Work with the demand generation team to optimize lead scoring, nurturing, and conversion processes
• Monitor campaign performance, providing recommendations for optimization and improvement
• Partner with sales, product, and customer success teams to ensure alignment and effective communication
• Collaborate with the content and creative teams to ensure consistent messaging and branding across all channels
• Act as a liaison between Marketing & Community and IT to manage technical projects and troubleshoot issues
• Lead complex Marketing & Community projects from inception to completion, ensuring timely delivery and stakeholder satisfaction

Preferred Qualifications

Lead the preparation and execution of QBR presentations and other executive-facing decks, ensuring all relevant data is accurately compiled and presented