Deployment Specialist

Summary

Join our team as a Deployment Specialist (Post Sales) to help customers succeed with Reach's self-driving cybersecurity product, leveraging your technical security and business acumen to drive operationalization, expansion, and customer satisfaction.

Requirements

• Entrepreneurial. You will be entering a fast-paced environment and forced to think on your feet, often
• Strategic. You think in terms of outcomes and have the ability to deliver complex technical concepts in simple terms to both internal and external stakeholders
• Clear . You have strong written and oral communication skills and are comfortable presenting to customers
• Aptitude . You don’t have to know everything, but you must be able to pick up new cybersecurity technical concepts quickly

Responsibilities

• Understand each customer's security and business objectives and make an impact on them through Reach's product
• Drive operationalization and expansion in the use of Reach across the organizations we work with
• Spearhead and track each account's health metrics and create and carry out effective strategies to ensure our customers are happy
• Coordinate renewal workstreams and timelines, and drive renewals and upsells through delivering value and customer satisfaction
• Support sales and marketing activities when requested by joining calls, sharing thought leadership on the customer journey, and developing materials in the form of content or collateral
• Drive action on customer accounts through efficient, effective project management and customer-faced documentation (e.g. onboarding and best practice documents for using Reach) to track progress
• Understand and deploy a phased methodology for each stage of the customer lifecycle (e.g. onboarding, QBRs) and build real relationships with our customers
• Maintain ongoing, timely, and constructive support and communication with customers
• Collaborate internally through clear, effective account documentation (notes, health reporting) and communication

Benefits

• Competitive salary
• Equity in the company
• Comprehensive health, dental, and vision insurance
• Remote work flexibility