Summary
Join RepeatMD, a leading B2B SaaS company in the Aesthetics and Wellness Industry, as a Professional Services Specialist. You will build and launch mobile platforms for clients, managing deployments, executing updates, and ensuring quality standards are met. This role is crucial for seamless customer onboarding. You will collaborate with various teams, resolve technical issues, and suggest workflow improvements. Success is measured by platform accuracy, SLA compliance, QA pass rate, ticket resolution time, and deployment volume. The position offers a competitive salary, full-time remote work, growth opportunities, and a supportive team culture.
Requirements
- Bachelorβs degree or equivalent experience
- 2+ years of experience working with technical or SaaS products
- Exceptional attention to detail and organizational skills
- Strong written and verbal English communication
- Experience managing multiple projects and deadlines
- Ability to adapt in a fast-paced, high-growth environment
Responsibilities
- Build client mobile platforms following RepeatMD guidelines and best practices
- Execute branded app deployments, including testing and implementing updates
- Perform QA checks to ensure platform accuracy and functionality
- Log work and updates in internal tracking systems
- Collaborate with Professional Services, Product, and Engineering teams to resolve technical issues
- Continuously suggest improvements to internal workflows and tools
- Stay up-to-date with product enhancements and industry trends
Preferred Qualifications
Familiarity with web builders (e.g., WordPress, Squarespace, Shopify) is a plus
Benefits
- Competitive salary (PHP)
- Full-time remote opportunity with a US-based high-growth startup
- Growth and development opportunities within RepeatMD
- Collaborative and supportive team culture