Deployment Strategist

Summary

Join TRM Labs' Deployment Strategist team and become a trusted advisor to customers, maximizing their use of our blockchain intelligence tools. You will provide product training, answer advanced questions, ensure high customer satisfaction, and gather valuable feedback. This role requires strong communication skills, experience with virtual currencies and blockchain analysis, and the ability to thrive in a fast-paced environment. You will build demos, conduct training sessions, monitor customer usage, and proactively solve problems. The team is fully remote, emphasizing asynchronous communication and collaboration. TRM Labs offers a mission-driven environment with opportunities for professional development and growth.

Requirements

• 5+ years of work experience, ideally with a mixture of Private Sector and Financial Services experience
• Practical experience with virtual currencies and blockchain analysis, ideally in an investigative capacity; excitement to learn about these topics is essential
• Experience structuring problems and identifying the most critical issues to prioritize
• Exceptional and consistent attention to detail
• Ability to communicate complex ideas effectively for technical and non-technical audiences, both verbally and in writing
• Comfort operating in a fast-paced environment where priorities can change quickly
• Ability to work collaboratively in a cross-functional environment
• Must be willing and able to travel within the United States as needed for this position

Responsibilities

• Act as trusted advisor, assisting customers in maximizing the effectiveness of our tool within their specific roles
• Confidently explain complex product and technical questions, helping customers understand data and investigations across our platform
• Build and deliver demos to new and existing customers
• Conduct training sessions to ensure the product is meeting customer needs
• Be the "Voice of the Customer", and provide feedback to the product and engineering teams
• Ensure high customer satisfaction and reference-ability
• Monitor customer usage, detect meaningful trends, and execute strategically on those trends
• Identify customer churn and mitigate effectively
• Establish a regular cadence with customers that will allow you to understand customer goals and proactively solve problems
• Draft and send client alerts about new sanctions and tool updates within hours
• Validate client traces and gather intelligence on VASPs within hours, coordinating with internal teams to expedite investigations and support law enforcement swiftly
• Respond to urgent client inquiries, from trace validations to intelligence gathering, as quickly as possible to ensure fast and effective support

Benefits

• Remote work, flexible hours
• Professional development opportunities