Developer Community Operations Manager

Summary

Join Midnight, a new blockchain platform focused on privacy and security, as their Community Operations Manager. Lead the development and implementation of systems and strategies to foster a thriving and inclusive developer community across various platforms like Discord and forums. Manage moderation policies, safety protocols, and escalation processes. Design and execute onboarding and engagement journeys to guide new contributors and increase participation in community events. Establish data pipelines for tracking community health and translate feedback into actionable insights for various teams. Collaborate with engineers, product, marketing, security, and legal teams to ensure a consistent and high-integrity community experience. Champion inclusion and open-source culture, making external contributions easy and rewarding. This role is crucial in building the infrastructure for developer collaboration and contribution.

Requirements

• 5+ years of experience in community operations, DevRel, or program management in developer-focused environments
• Familiarity with open source ecosystems and the cultural nuances of working with global technical contributors
• Experience implementing and scaling community codes of conduct, moderation practices, and community tooling
• Comfortable working closely with technical stakeholders; able to understand developer needs and translate them into operational insights and programs
• Experience using community tools like Discord, Discourse, GitHub, and analytics platforms (Orbit, Common Room, etc.)
• Experience with customer success management systems (e.g., HubSpot, Salesforce, Intercom) to support feedback collection, triage, and lifecycle tracking
• Strong project management skills with a low-ego, high-accountability mindset

Responsibilities

• Operationalize our Developer Community Spaces
• Own the systems and tooling that power our Discord, forum, and community channels
• Manage and evolve moderation policies, code of conduct, safety protocols, and escalation processes
• Coordinate with moderators and DevRel engineers to ensure developers receive timely and high-quality responses across Discord, Telegram, and forums
• Design and Execute Onboarding + Engagement Journeys
• Create developer onboarding flows that guide new contributors from faucet to forum to full-stack deployment
• Identify drop-off points in the developer journey and implement experiments to address them
• Collaborate with DevRel Engineers to create campaigns that increase participation in hackathons, educational challenges, and technical quests
• Own Community Metrics + Feedback Systems
• Set up data pipelines for tracking engagement, onboarding, and retention
• Provide regular reporting on community health, sentiment, and emerging needs
• Translate community feedback into actionable insights for DevRel, Product, and Engineering
• Contribute to Developer-Facing Programming
• Partner with DevRel Engineers to co-facilitate community-facing events such as workshops, community calls, and AMAs when aligned with strategic initiatives
• Help coordinate logistics, communication, and follow-up for developer events
• Champion Inclusion + Open Source Culture
• Ensure our spaces are globally accessible, safe, and welcoming to all developers
• Advocate for transparency, open collaboration, and contribution as part of our ecosystem culture
• Support our transition to open source by building systems that make external contributions easy and rewarding
• Cross-Functional Collaboration
• Work closely with Engineering and Product teams to surface developer pain points and track the resolution of technical blockers
• Collaborate with Security and Legal to ensure policies and moderation practices align with platform compliance and safety goals
• Collaborate with Marketing to align messaging and campaigns, ensuring a consistent, high-integrity community experience across all channels while maintaining clear boundaries around developer support and technical enablement

Preferred Qualifications

Previous experience in Web3, blockchain, or developer education communities

Benefits

• Remote work
• Laptop reimbursement
• New starter package to buy hardware essentials (headphones, monitor, etc)
• Learning & Development opportunities
• Competitive PTO