Developer Success Engineer

Summary

Join Temporal as a Developer Success Engineer and become the frontline technical expert for our thriving developer community. You will empower users to deploy and scale Temporal across cloud-native environments, troubleshoot intricate infrastructure challenges, optimize performance, and build automation solutions. This role demands a passion for resolving distributed systems complexities and enhancing developer experiences. You will work with cutting-edge technologies like AWS, GCP, Kubernetes, and microservices, while continuously honing your skills in Go, Python, and Java. Excellent communication is key, as you'll collaborate with developers, engineering, and product teams to improve the platform and create self-service solutions. This position offers a competitive salary and a comprehensive benefits package.

Requirements

• Be located in Melbourne OR Sydney, Australia
• Have 3+ years of experience in a technical/developer support role, preferably with experience/exposure writing/testing/troubleshooting applications in one of the following languages: Python, Golang, TypeScript
• Possess a positive attitude and strong willingness to learn
• Have strong communication skills
• Ability to work according to established best practices
• Have a passion for the success of our community and customers

Responsibilities

• Be a keen learner: Work with cloud-native, highly scalable infrastructure spanning AWS, GCP, Kubernetes, and microservices. Gain deep expertise in container orchestration, networking, and observability while learning from complex, real-world customer use cases
• Be a keen learner: Hone your programming skills in infrastructure automation, resilience engineering, and performance tuning using Go, Python, and Java
• Be a passionate problem solver: Work directly with developers to debug complex infrastructure issues, optimize cloud performance, and enhance reliability for Temporal users
• Be a passionate problem solver: Develop observability solutions (Grafana, Prometheus), improve networking (load balancing, DNS, ingress/egress), and automate infrastructure operations (Terraform, IaC) to help customers run Temporal efficiently at scale
• Be a passionate problem solver: Independently drive technical solutions, whether debugging complex production issues or designing infrastructure best practices
• Be a great communicator: Engage directly with developers, engineering teams, and product teams to understand infrastructure challenges and provide solutions that enhance scalability, performance, and reliability
• Be a great communicator: Influence platform improvements, from enhancing observability tooling to developing self-service infrastructure solutions that simplify troubleshooting (e.g., building diagnostic tools similar to Twilio’s Network Test)
• Be a great communicator: Serve as a bridge between developers and infrastructure, ensuring that reliability, performance, and developer experience remain top priorities as Temporal scales

Preferred Qualifications

• Have previous experience in customer-facing positions such as a professional services consultant, solutions architect, customer engineer, etc
• Have experience with security certificate management and implementation
• Have the ability to understand use cases and translate them into Temporal design decisions and architecture best practices
• Be familiar with these technologies: EKS, GKE, Kubernetes, Prometheus, Grafana, OpenTracing, Terraform/Ansible/CDK

Benefits

• The estimated pay range for this role is A$ 130,000 to A$ 170,000
• Eligibility to participate in Temporal’s equity plan
• Unlimited PTO, 12 Holidays + 2 Floating Holidays (US Benefits)
• 100% Premiums Coverage for Medical, Dental, and Vision (US Benefits)
• AD&D, LT & ST Disability, and Life Insurance (Standard & Supplemental Available) (US Benefits)
• Empower 401K Plan (US Benefits)
• Additional Perks for Learning & Development, Lifestyle Spending, In-Home Office Setup, Professional Memberships, WFH Meals, Internet Stipend and more! (US Benefits)
• Paid Time Off (PTO) and Benefits outside the United States vary by country, and are issued in partnership with Remote.com. (International Benefits)
• Temporal offers perks to all international employees for learning & career development, a lifestyle spending account, in-home office setup (in addition to company-issued hardware), professional memberships, work-from-home meals, and access to the Calm app for mental wellness. (International Benefits)
• $3,600 / Year Work from Home Meals (Additional Perks)
• $1,500 / Year Career Development & Learning (Additional Perks)
• $1,200 / Year Lifestyle Spending Account (Additional Perks)
• $1,000 / Year In-Home Office Setup (In addition to Temporal issued equipment - laptop, monitor, keyboard, mouse, trackpad, and extension power cable at no cost to you) (Additional Perks)
• $500 / Year Professional Memberships (Additional Perks)
• $74 / Month Reimbursement for Internet (Additional Perks)
• Calm App Subscription for Mental Health & Wellness (Additional Perks)