πIndia
Director, Advanced Analytics
closed
Brightspeed
πRemote - United States
Summary
Join Brightspeed's growing team as a Director, Advanced Analytics! Optimize sales campaign performance and provide actionable insights to drive critical business decisions in a fast-paced telecom environment. Leverage expertise in advanced analytics, speech and text analytics, and propensity modeling. Build and implement propensity models, utilize machine learning, and conduct A/B testing. Collaborate with cross-functional teams and lead a high-performing analytics team. This role requires extensive experience in advanced analytics and leadership within the telecom industry.
Requirements
- 10+ years of experience in advanced analytics, with at least 5 years in a leadership role within telecom or a related industry, with a proven track record of driving impactful data-driven strategies
- Bachelorβs degree in Analytics, Statistics, Data Science, Marketing, or a related field
- Be proficient in tools like Python, R, SQL, Tableau, Adobe Analytics, and speech analytics platforms (e.g., Call Miner, Verint, NICE)
- Have expertise in building and deploying propensity models for customer acquisition and churn prediction
- Possess strong skills in machine learning, predictive modeling, and NLP techniques
- Excel at translating complex data into actionable insights and establishing performance metrics
- Demonstrate exceptional leadership, communication, and interpersonal skills with the ability to inspire and influence teams and stakeholders
- Bring critical thinking abilities and in-depth knowledge of telecom industry trends, including customer acquisition, churn reduction, pricing strategies, and digital marketing
Responsibilities
- Apply advanced modeling techniques to understand customer behaviors, preferences, and lifetime value, enabling targeted engagement and retention strategies
- Develop analytics to enhance sales channel effectiveness and identify growth opportunities in underperforming markets
- Leverage text and speech analytics to extract insights from customer interactions, refine call drivers, and address root causes of customer issues to improve operations and marketing
- Build and implement propensity models to predict customer acquisition likelihood and churn, driving proactive engagement strategies
- Utilize machine learning, predictive modeling, and NLP to forecast trends, analyze customer preferences, and enhance competitive positioning
- Conduct A/B testing and analyze results to understand pricing and promotional elasticity, informing key stakeholder decisions
- Assess market and competitive dynamics that influence customer migration and switching behavior
- Analyze market trends, pricing strategies, and competitive landscapes to uncover opportunities for differentiation and growth
- Collaborate with network and field operations teams to evaluate their impact on marketing and sales performance
- Partner with data engineering and IT to ensure data pipeline optimization, accuracy, and accessibility
- Develop advanced analytics frameworks for evaluating ROI, customer segmentation, and marketing effectiveness
- Implement KPIs, dashboards, and reporting tools to monitor and improve campaign and customer acquisition performance
- Lead and mentor a high-performing analytics team, fostering a culture of innovation and continuous improvement
Preferred Qualifications
Masterβs or MBA
Benefits
- Competitive compensation
- Comprehensive benefits
- Competitive medical, dental, vision, and life insurance
- An employee assistance program
- A 401K plan with company match
- A host of voluntary benefits
- Paid time off programs
This job is filled or no longer available
Similar Remote Jobs
π°$175k-$215k
πWorldwide
π°$75k-$85k
πWorldwide
π°$238k-$300k
πUnited States
π°$209k-$260k
πUnited States
π°$172k-$243k
πUnited States
πWorldwide
π°$140k-$160k
πUnited States
π°$250k-$275k
πUnited States
πBrazil