CrossFit is hiring a
Director, Remote - Worldwide

Summary

CrossFit is hiring a Director of Retail and E-Commerce to lead their retail operations and online sales channels, driving growth and enhancing customer experiences. The ideal candidate has extensive experience in retail management and e-commerce, strong leadership skills, and knowledge of digital marketing and retail technologies.

Requirements

• Proven track record of driving sales growth and managing successful retail and e-commerce operations
• Experience working with a global network or decentralized teams, preferably in the fitness or wellness industry
• Deep understanding of retail and e-commerce industry trends, best practices, and key performance indicators
• Knowledge of digital marketing strategies, including SEO, SEM, email marketing, and social media
• Familiarity with retail and e-commerce technologies, such as POS systems, CRM tools, and e-commerce platforms
• Strong leadership and team management skills, with the ability to inspire and motivate a diverse team
• Excellent strategic thinking and problem-solving abilities, with a data-driven approach to decision-making
• Proficiency in financial management, budgeting, and forecasting
• Ability to adapt to a fast-paced, dynamic environment and manage multiple priorities effectively

Responsibilities

• Develop and implement comprehensive retail and e-commerce strategies to achieve sales growth and profitability targets
• Collaborate with senior management to align retail and e-commerce initiatives with overall business objectives
• Manage the e-commerce platform, ensuring a seamless and user-friendly online shopping experience
• Optimize website functionality, navigation, and product listings to maximize conversions and sales
• Implement digital marketing strategies, including SEO, SEM, email marketing, and social media, to drive online traffic and sales
• Develop and implement customer engagement strategies to enhance loyalty and satisfaction both in-store and online
• Address customer feedback and complaints promptly, ensuring a positive resolution and continuous improvement
• Leverage customer data and insights to personalize marketing efforts and improve customer experience
• Prepare and manage retail and e-commerce operations budgets, ensuring cost control and profitability
• Analyze financial reports, sales data, and market trends to identify opportunities for growth and efficiency
• Collaborate with finance teams to forecast sales, manage inventory, and optimize pricing strategies
• Oversee operations of CrossFit-event retail stores, ensuring efficient processes, optimal inventory levels, and excellent customer service
• Lead and manage an on-site team of retail managers, e-commerce specialists, and support staff, fostering a high-performance culture
• Monitor and analyze store performance metrics, identifying areas for improvement and implementing corrective actions
• Develop and execute visual merchandising strategies to enhance in-store customer experience and drive sales
• Stay abreast of industry trends and emerging technologies, incorporating innovative solutions to enhance retail and e-commerce operations

Benefits

• Rich Medical, Dental, and Vision plans
• Unlimited Paid Time Off––empowering you to unplug whenever and however you need to
• Flexible spending account and 401(k) with employer matching at 5%
• CrossFit Gym Membership Reimbursement
• CrossFit Courses Benefit
• Partnership Perks