Director, Business Operations

Summary

Join Midi Health, a comprehensive virtual care clinic for women in midlife, as their Director, Business Operations. This impactful role involves leading high-priority projects, improving operational workflows, and building smarter systems. You will use data to drive action, lead cross-functional projects, and develop best practices. Success requires a systems-level thinking approach, comfort in ambiguous environments, and experience scaling high-performing teams. You will partner with various teams to evolve tools and technology, define KPIs, and shape company strategy. This is a unique opportunity to make a difference in healthcare, technology, and operations.

Requirements

• Systems-level thinker - can see the full company picture while sweating the details that drive outcomes
• Comfortable in high-growth, fast-moving, ambiguous environments
• Obsessed with operational excellence, but people-first in how you lead
• Comfortable with tools and data, and great at communicating complex ideas simply
• Experienced manager who has successfully scaled and managed high-performing business operations teams
• Skilled at navigating complex stakeholder landscapes and driving alignment across functions

Responsibilities

• Find the leverage points - Use data, intuition, and input from every corner of the business to surface high-impact opportunities
• Fix what’s broken (and make it better). Map, analyze, and improve operational workflows with an eye toward scalability and speed
• Build smarter systems. Partner with Product, Clinical, and Engineering to evolve the tools and tech stack our teams rely on every day
• Make metrics matter. Create dashboards, define KPIs, and tell compelling stories with data
• Lead cross-functional projects. Align stakeholders, set timelines, and deliver on complex initiatives with company-wide visibility
• Codify what works. Develop repeatable playbooks and best practices that make future projects faster and smoother
• Establish operating rhythms that align teams, clarify priorities, and enable fast, consistent execution
• Shape company strategy. Partner with leadership to translate company goals into actionable plans, identify tradeoffs, and help the business prioritize what matters most