Director, Client Engagement

Summary

Join Hitachi Solutions as a Client Delivery Partner and become the central point of contact for our largest strategic accounts. You will be responsible for managing client relationships, overseeing solution delivery, and driving incremental revenue. This role requires a Bachelor's degree, 10+ years of relevant experience, and proven success leading large-scale projects. You will work with executive decision-makers, ensuring client satisfaction and exceeding financial commitments. Hitachi Solutions offers a competitive salary, comprehensive benefits, and flexible work arrangements, including remote work options.

Requirements

• Hold a Bachelor's Degree in Engineering, Information Technology, Business, or related field and have 10+ years of solution delivery, customer-facing consulting, or digital transformation experience or equivalent experience
• Have 6+ years of leadership experience in a matrixed environment with proven experience managing long-term client relationships (3+ major client accounts simultaneously) and successfully expanding accounts over time
• Demonstrate proven success leading projects with budgets exceeding 3-5 Million dollars and leading project teams of 20+ resources in a matrixed environment
• Possess the ability to develop project proposals, comprehensive project budgets, and plans and to contribute extensively through the entire engagement lifecycle from sales to delivery. This also includes being accountable for contracts such as SOW, COs etc

Responsibilities

• Envision, develop, and deliver transformative opportunities with the client by establishing a deep understanding of customer and business needs including their overall strategic goals and objectives. Effectively draw on internal assets (e.g., account team, business capabilities) to help to bring the best original and most relevant ideas to the customer. Work with the client to build an understanding of pain points and create a plan to resolve them by implementing digital transformations
• Provide leadership and oversight to execute a plan that delivers quality solutions for the largest strategic accounts. Identify and implement the correct governance/delivery operating model. Utilize appropriate metrics for tracking customer satisfaction and put feedback mechanisms in place to track solution success. Monitor solution roll-out, making adjustments/escalates when necessary, and drive systemic improvements based on feedback mechanisms
• Drive value for the client through solution delivery while driving incremental consulting revenue through land and expand opportunities. Drive opportunity identification and deliver on the financial commitments of the Operating Model and KPIs including billed revenue, project/portfolio gross margin (GM) and customer satisfaction (CSAT) ratings, partnering with Area Consulting Leaders to establish controls to meet profit and loss (P&L) accountabilities
• Utilize solution delivery expertise and knowledge of customer industries (e.g., manufacturing, financial services) to drive innovation. Establish yourself as a trusted advisor to executive decision makers, identifying and investing in relationships with executive decision makers. Facilitate collaboration and synergy with other experts or internal departments to optimize delivery results. Identify executive decision makers that can facilitate transformation
• Serve as the single point of accountability for customer satisfaction for solutions and internal Key Performance Indicators (KPIs). Develop a strategic account plan in conjunction with Sales and Go To Market (GTM) Team in support of quarterly business reviews (QBRs). Communicate transparently with the customer in order to avoid or resolve issues in solution rollout
• Effectively identify new opportunities and workloads to drive incremental value for clients. Partner across the Hitachi Solutions organization to bring in needed expertise to support the client and be responsible for driving forward contracts process (e.g. SOW, CO) for clients

Preferred Qualifications

• Have 12+ years of relevant work experience within client industry (Hitachi primary industries: Manufacturing, HLS, Consumer Services, Industrial Services and/or Financial Services)
• Have 12+ years of relevant work experience in solution delivery
• Have 5+ years of relevant experience in financial management (e.g. profit and loss)

Benefits

• Bonus Plan
• Medical, Dental and Vision Coverage
• Life Insurance and Disability Programs
• Retirement Savings with Company Match
• Paid Time Off
• Flexible Work Arrangements including Remote Work