Director, GTM Operations

Summary

Join Smartsheet as the Director of GTM Operations and serve as a strategic partner to the North America sales leadership team. Lead regional GTM strategy, business operations, and analytics, ensuring alignment between sales, marketing, and revenue operations. Connect local needs with company-wide objectives, enabling data-driven decisions and operational excellence. Report to the VP, GTM Strategy & Operations. This remote-eligible position allows you to work from anywhere in the US where Smartsheet is registered. You will lead regional business planning, quarterly business reviews, and GTM strategy development. Manage and mentor analysts supporting planning, forecasting, and performance tracking.

Requirements

• 12+ years of experience in GTM strategy, sales operations, or business analytics, including 8+ years in a leadership role
• Proven success leading teams and mentoring talent in high-growth environments
• Strong analytical skills with the ability to translate complex data into strategic insight
• Deep understanding of market dynamics, customer segmentation, and competitive analysis
• Excellent communication, presentation, and stakeholder management skills
• Proficiency in tools like Tableau, Snowflake, and Salesforce
• Ability to manage multiple priorities and travel periodically (up to 10%)

Responsibilities

• Serve as Chief of Staff to regional sales leaders, driving cross-functional GTM initiatives and operational execution
• Lead regional business planning, quarterly business reviews, and ongoing GTM strategy development
• Partner with Revenue Operations and BI teams to deliver actionable insights, performance tracking, and strategic reporting
• Own coordination between regional teams and central GTM functions to ensure consistent execution and alignment
• Orchestrate analytics efforts supporting revenue strategy, territory planning, and sales performance
• Build and deliver clear, compelling presentations for sales leadership and executive stakeholders
• Serve as the conduit for regional leadership and Revenue Operations in the annual planning process
• Support the evolution of our data strategy and reporting by developing analytical frameworks to measure Sales performance
• Provide actionable insights through hands-on data analysis and collaboration with Sales Ops Analysts & BI
• Connect central GTM strategy with regional execution needs, ensuring alignment across sales, marketing, and ops teams
• Manage and mentor analysts supporting planning, forecasting, and performance tracking

Preferred Qualifications

MBA or advanced degree

Benefits

• HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees
• 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
• Monthly stipend to support your work and productivity
• Flexible Time Away Program, plus Sick Time Off
• US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
• US employees receive 12 paid holidays per year
• Up to 24 weeks of Parental Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to Udemy online courses
• Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account
• Teleworking options from any registered location in the U.S. (role specific)