Director, GTM Tools and Technology Operations

Summary

Join Grafana Labs as a Director, GTM Tools and Technology Operations, a critical role in scaling operational capabilities within our rapidly growing Go-To-Market (GTM) organization. Reporting to the VP of Revenue Operations, you will lead a team responsible for architecting, building, and implementing technology solutions supporting all GTM functions. This position requires thriving in a fast-paced environment and a passion for building operational foundations for future growth. You will manage several critical operational and business initiatives, leveraging a strong technical foundation across various GTM technologies. The role involves strategic direction and execution, ensuring alignment with company priorities and leveraging cutting-edge technologies. Compensation includes a competitive salary and benefits package.

Requirements

• 10+ years of experience in marketing, sales support, and GTM technologies, including CRM, marketing automation, and integration tools
• Proven experience with Agile methodologies and Scrum management, successfully leading cross-functional teams using these frameworks
• Strong understanding of enterprise-level security and controls, with experience ensuring compliance with data protection standards and regulations
• Demonstrated experience integrating accounting systems with Salesforce / SFDC, ideally including CPQ and Netsuite Advanced Revenue Management (ARM)
• Knowledge of ITGCs and experience working in SOC, ISO, and SOX-compliant environments
• Demonstrated ability to stay current with technological advancements, continuously assessing new tools and methods to drive operational improvements
• Expertise in designing scalable, reliable solutions and aligning technology initiatives with business goals
• Strong leadership skills with experience in managing technical teams and fostering collaboration
• Excellent communication skills, with the ability to explain complex technical concepts to non-technical stakeholders
• Ability to manage multiple projects, prioritize effectively, and adapt to a fast-paced environment

Responsibilities

• Create a scalable GTM technology stack aligned with the company’s strategic priorities
• Partner with GTM leaders to redesign and automate business processes
• Optimize GTM systems and data to support our marketing and sales analytics
• Develop and implement policies to ensure data integrity across CRM and other key systems
• Provide feedback on additional tool capabilities and manage vendor relationships
• Collaborate with cross-functional teams, including IT and engineering, to ensure alignment with company priorities
• Lead the adoption of the latest technologies and best practices to ensure the GTM tech stack remains cutting-edge and scalable
• Stay informed on emerging industry trends, tools, and techniques that can improve operational efficiency and enhance team performance
• Ensure robust security practices and controls are implemented to support scaling at an enterprise level, adhering to industry standards and regulatory requirements
• Lead Scrum process and facilitate regular sprints, ensuring clear communication and project milestones

Benefits

• Equity
• Bonus (if applicable)
• Other benefits listed on our careers page