Director, Workplace Experience & Operations

Summary

Join Fetch Rewards as the Director of Workplace Experience and Security Operations and oversee all aspects of the employee experience, both in physical spaces and remotely. You will lead a team, develop and implement workplace and security strategies, optimize operational efficiency, and ensure employee safety and security. This role requires extensive experience in workplace and security operations, including managing vendor relationships, real estate portfolios, and compliance initiatives. Fetch offers a competitive compensation package, including a base salary of $170,000-$200,000, stock options, 401k matching, comprehensive benefits, education reimbursement, employee resource groups, generous paid time off, robust leave policies, and a hybrid work environment.

Requirements

• 10+ years of experience in Workplace and Security Operations, with 5+ years in management roles
• 5+ years leading and executing company-wide security strategies
• Proven skills in managing vendor relationships, including budgeting, contracts, and ensuring service-level agreements are met
• Hands-on expertise in managing real estate portfolios, including lease negotiations, space planning, and accommodating hybrid workforce needs while addressing security implications
• Experience driving compliance initiatives, such as SOC 2 certification
• Committed to fostering a culture of excellence, collaboration, and innovation, ensuring organizational values are deeply integrated into the employee experience

Responsibilities

• Develop and implement a comprehensive workplace strategy that supports both on-site and remote work models
• Create engaging and inspiring workspaces that prioritize employee well-being, productivity, and collaboration
• Oversee the design, construction, and renovation of office spaces, ensuring they meet the needs of a hybrid workforce
• Manage workplace services such as food and beverage, facilities management, and security, ensuring seamless delivery for both on-site and remote employees
• Lead the development and implementation of comprehensive security programs, including access control, surveillance, and emergency response plans for both physical and digital environments
• Oversee security operations, including visitor management and incident response, ensuring coverage for both on-site and remote employees
• Conduct regular security assessments and risk assessments to identify potential vulnerabilities and implement corrective actions
• Collaborate with law enforcement and other external agencies to maintain a strong security posture
• Optimize operational efficiency and reduce costs through innovative solutions and process improvements, while maintaining a robust security posture
• Oversee facility management, including maintenance, repairs, and capital projects, ensuring the safety and functionality of all workspaces
• Ensure compliance with all relevant health, safety, and security regulations for both on-site and remote work environments

Benefits

• Stock options for everyone
• 401k Match: Dollar-for-dollar match up to 4%
• Benefits for humans and pets : We offer comprehensive medical, dental and vision plans for everyone including your pets
• Continuing Education : Fetch provides $10,000 per year in education reimbursement
• Employee Resource Groups : Take part in employee-led groups that are centered around fostering a diverse and inclusive workplace through events, dialogue and advocacy. The ERGs participate in our Inclusion Council with members of executive leadership
• Paid Time Off: On top of our flexible PTO, Fetch observes 9 paid holidays, including Juneteenth and Indigenous People’s Day, as well as our year-end week-long break
• Robust Leave Policies: 18 weeks of paid parental leave for primary caregivers, 12 weeks for secondary caregivers, and a flexible return to work schedule
• Hybrid Work Environment: Collaborate with your team in one of our stunning offices in Madison, Birmingham, or Chicago. We’ll ensure you are equally equipped with the hardware and software you need to get your job done in the comfort of your home