Director, National & Strategic Account Sales

Summary

Join Lindblad Expeditions as the Director of National & Strategic Account Sales and drive growth and retention of key national accounts and strategic partnerships. Develop and execute strategies to expand business, enhance customer relationships, and achieve revenue targets. Collaborate with internal teams, including Field Sales, Revenue Management, Marketing, and Reservations. Develop relationships with high-impact clients and secure new business opportunities. Analyze market trends and competitive landscape to identify new opportunities. Provide insights on advisor and client needs and feedback to internal teams. This role requires 10+ years of sales experience in the expedition cruise, adventure, or luxury travel industry and strong relationships with US Retail Agencies.

Requirements

• BA/BS degree or equivalent industry experience
• Strong knowledge of Expedition travel
• 10+ years sales experience in the expedition cruise, adventure, or luxury travel industry, with a track record of revenue growth
• Strong relationships with US Retail Agencies, Wholesaler and Tour Operator markets
• Capable user of the MS Office Suite, including PowerPoint, Excel, Word and Outlook
• Creative, resourceful, and solution oriented
• Good organizational, management and communication skills, including public speaking
• Strong skills in time management, handling multiple tasks, setting priorities, and meeting deadlines
• The ability to work independently as well as with others in a team environment
• Must be able to travel 50-75% and work remotely (home-based position)

Responsibilities

• Develop and implement a growth strategy for assigned national and strategic accounts
• Foster strong, long-term relationships with key clients, acting as a key point of contact
• Identify new business opportunities within existing accounts, aiming to maximize revenue potential and achieve National Geographic – Lindblad Expeditions goals
• Collaborate closely with accounts to ensure a high level of satisfaction and identify new business opportunities
• Define and execute a comprehensive sales strategy for national and strategic accounts
• Establish and track measurable goals and KPIs to ensure targets are met or exceeded
• Support yearly contract negotiations
• Collaborate across internal teams to align on account goals and ensure a unified approach
• Analyze market trends and competitive landscape to identify new opportunities within national accounts
• Provide insights on advisor and client needs and feedback to help inform internal teams
• Work with our Revenue Management to deliver regular sales forecasts, pipeline reports, and business performance reviews to senior leadership
• Serve as a voice of the agency community internally, advocating for their needs
• Maintain strong internal networks to facilitate effective communication and alignment on account management strategies

Preferred Qualifications

Experienced with Salesforce and Seaware

Benefits

• Travel benefits for employees and their family
• Voyage of Discovery trips for employees to travel as guests
• Health insurance including Medical, Dental, Vision
• 401(k) plan with employer match
• Long-Term Disability, Life & AD&D Insurance
• Flexible Spending Account (FSA) to be used for out-of-pocket medical and dependent care
• Pre-Tax Commuter Benefit
• 7-8 Paid Holidays
• 2-3 Floating Holiday Options (pro-rated per start date)
• Up to 15 days of vacation (pro-rated per anniversary year)
• Parental Leave
• Sick/personal days per city & state ordinance
• Pet Insurance discount
• Annual bonus, based on performance