Strategic Accounts Director

Summary

Join Garner's growing team as a Strategic Accounts Director, responsible for retaining and upselling major employer clients. You will collaborate with account managers to ensure client satisfaction and achieve results, acting as a trusted strategic partner on plan design and cost management. This remote role involves up to 25% travel and requires deep health plan design knowledge and 7+ years of experience in employee benefits sales or account management. The position offers a competitive salary, commission, equity incentives, and comprehensive benefits. You will drive improved net revenue retention and other key performance indicators (KPIs). Garner is committed to transforming healthcare and offers a fast-paced, startup environment.

Requirements

• Deep health plan design and benefits knowledge, including experience advising large and Enterprise employer clients on benefits strategy and cost performance
• 7+ years of experience in a commercially-oriented account management or sales role in the employee benefits space
• Proven results of achieving retention and upsell targets year over year
• Excellent communication and presentation skills
• Problem solver in ambiguous situations
• Strong communicator who can effectively articulate a vision
• A desire to be a part of our mission to improve the healthcare system

Responsibilities

• Own the process to retain and upsell some of Garner’s largest employer clients
• Collaborate with account managers to ensure Garner’s important clients have an excellent experience
• Become our client’s trusted strategic partner on plan design, bending cost trends and driving plan performance
• Work with clients to resolve strategic problems and ensure Garner is delivering value to the employer’s health plan and members
• Establish and manage some of the most important strategic broker and client relationships
• Monitor and anticipate the strategic needs of your book of business
• Monitor overall client health and execute strategic plans to proactively address key account risks
• Collaborate with product, data, and technology teams to deliver customized reports and presentations demonstrating the value and ROI of Garner
• Drive improved net revenue retention and other KPIs for your book of business

Preferred Qualifications

• A deep commercial focus with the desire to be measured and compensated via the retention and growth of your book of business
• A self-starter with the strong desire to work in an ambiguous, rapidly evolving, and fast-paced startup environment with notable upside

Benefits

• Remote work with up to 25% travel
• Target salary range: $140,000 - $170,000
• Commission eligibility
• Equity incentive plan
• Competitive benefits plans