Director of Enrollment Operations

Summary

Join Thyme Care as the Director of Enrollment Operations and ensure the smooth and efficient operation of our enrollment organization while maintaining high quality standards as we scale our impact nationwide. You will drive business-critical areas including process design and improvement, performance analytics, forecasting, and reporting, as well as innovation pilots. Collaborate across the organization, building communication channels and seamless hand-offs between teams. Understand enrollment workflows and processes in detail while connecting them to the bigger picture. This role reports to the Head of Enrollment Strategy and requires proven leadership in Business Operations, Sales Operations, Strategy, or Management Consulting, along with startup experience. Success hinges on ownership, data-savviness, attention to detail, stakeholder management skills, a team-oriented approach, and a positive attitude.

Requirements

• Proven track record of success and leadership in Business Operations, Sales Operations, Strategy, Management Consulting, or similar functions
• Experience working in a startup and demonstrated success navigating a fast-paced, rapidly changing, ambiguous environment

Responsibilities

• Design, map out, and implement operational processes for scale and efficiency
• Effectively champion and execute operational improvements through cross-functional collaboration and stakeholder management, and ensure relevant teams understand dependencies and priorities
• Own and drive quality assurance and testing of new processes to ensure protocol changes and new initiative launches are successful
• Work with Data and Product teams to ensure member data flows effectively to our internal CRM system, and that enrollment activities are accurately captured for analysis
• Build and maintain enrollment dashboards and reports, as well craft compelling narratives and slides to provide insights and recommendations to internal and external stakeholders
• Become intimately familiar with our workforce management models and create custom views to model staffing needs and enrollment projections across contracts
• Provide actionable summaries and reports of team performance to drive individual team member performance and drive incentive compensation strategies
• Drive business critical initiatives and special projects to support priority partnerships and new contract launches and manage necessary data tracking and reporting
• Work closely with Marketing to plan and execute new multi-channel strategies
• Collaborate with Partnership Operations to test new opportunities to leverage provider and payer support and credibility to further drive enrollment

Preferred Qualifications

Looker experience

Benefits

• Equity
• Benefits
• Other opportunities at Thyme Care