Director of Implementations

Summary

Join Abridge as the Director of Implementations and lead the team responsible for the successful deployment and implementation of Abridge products and services. You will be the primary point of contact for valued partners, driving seamless project execution and improving efficiency, standardization, and innovation in the implementation lifecycle. Lead, mentor, and grow the implementation team, fostering a culture of excellence and accountability. Develop and refine scalable implementation processes to support the growing partner base and oversee the end-to-end implementation lifecycle, ensuring timely and successful go-lives. Establish and track KPIs for implementation success, and drive continuous process improvement. Partner with various teams throughout the implementation lifecycle and oversee the development of new implementation playbooks to support new products.

Requirements

• 10+ years of experience in implementation, professional services, or customer onboarding, preferably in HealthTech
• 5+ years in a leadership role, managing and scaling implementation teams
• Proven track record of delivering successful implementations at scale
• Strong understanding of healthcare workflows, EHR integrations, and regulatory considerations
• Excellent project management and stakeholder communication skills
• Experience using CRM and project management tools to drive efficiency and reporting
• Comfortable working in a fast-paced, high-growth environment with evolving priorities

Responsibilities

• Lead, mentor, and grow the implementation team, fostering a culture of excellence and accountability
• Develop and refine scalable implementation processes to support our growing partner base
• Oversee the end-to-end implementation lifecycle, ensuring timely and successful go-lives
• Establish and track KPIs for implementation success, including time-to-value and partner satisfaction
• Drive continuous process improvement, optimizing workflows and leveraging automation where possible
• Ensure the team maintains a customer-centric approach, aligning implementations with client goals
• Partner with Sales, Partner Success, Product, Engineering, Revenue Operations, and Finance teams as needed throughout the implementation lifecycle
• Oversee the development of new implementation playbooks to support new products
• Ensure excellent execution of new feature releases for our partners
• Serve as an escalation point for the team to support in achieving expansion and satisfaction goals

Benefits

• Generous Time Off : 13 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees
• Comprehensive Health Plans : Medical, Dental, and Vision plans for all full-time employees. Abridge covers 100% of the premium for you and 75% for dependents. If you choose a HSA-eligible plan, Abridge also makes monthly contributions to your HSA
• Paid Parental Leave : 16 weeks paid parental leave for all full-time employees
• 401k and Matching : Contribution matching to help invest in your future
• Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits
• Learning and Development Budget : Yearly contributions for coaching, courses, workshops, conferences, and more
• Sabbatical Leave : 30 days of paid Sabbatical Leave after 5 years of employment
• Compensation and Equity : Competitive compensation and equity grants for full time employees