Director Of Implementations

Summary

Join Abridge as the Director of Implementations and lead a team responsible for successfully deploying and implementing Abridge products and services. You will mentor and grow the implementation team, develop scalable processes, oversee the end-to-end implementation lifecycle, and establish KPIs for success. This role requires strong leadership, project management, and communication skills, along with a deep understanding of healthcare workflows and EHR integrations. Abridge offers a comprehensive benefits package including flexible PTO, equity, medical, dental, and vision insurance, a learning and development budget, 401k, paid parental leave, flexible working hours, and a home office budget.

Requirements

• 10+ years of experience in implementation, professional services, or customer onboarding, preferably in HealthTech
• 5+ years in a leadership role, managing and scaling implementation teams
• Proven track record of delivering successful implementations at scale
• Strong understanding of healthcare workflows, EHR integrations, and regulatory considerations
• Excellent project management and stakeholder communication skills
• Experience using CRM and project management tools to drive efficiency and reporting
• Comfortable working in a fast-paced, high-growth environment with evolving priorities

Responsibilities

• Lead, mentor, and grow the implementation team, fostering a culture of excellence and accountability
• Develop and refine scalable implementation processes to support our growing partner base
• Oversee the end-to-end implementation lifecycle, ensuring timely and successful go-lives
• Establish and track KPIs for implementation success, including time-to-value and partner satisfaction
• Drive continuous process improvement, optimizing workflows and leveraging automation where possible
• Ensure the team maintains a customer-centric approach, aligning implementations with client goals
• Partner with Sales, Partner Success, Product, Engineering, Revenue Operations, and Finance teams as needed throughout the implementation lifecycle
• Oversee the development of new implementation playbooks to support new products
• Ensure excellent execution of new feature releases for our partners
• Serve as an escalation point for the team to support in achieving expansion and satisfaction goals

Benefits

• Flexible/Unlimited PTO — Salaried team members can take off as much approved time off as they need, plus 13 paid holidays
• Equity — For all salaried team members
• Medical insurance — We pay 100% of the premium for you + 75% for dependents. 3 Aetna plans to choose from
• Dental & Vision insurance — We pay 100% of the premium for you + 75% for dependents. 2 Aetna plans to choose from
• Flexible Spending (FSA) & Health Savings (HSA) Accounts
• Learning and Development budget — $3,000 per year for coaching, courses, workshops, conferences, etc
• 401k Plan — Contribute pre-tax dollars toward retirement savings
• Paid Parental Leave — 16 weeks paid parental leave, for all full-time employees
• Flexible working hours — We care more about what you accomplish than what specific hours you’re working
• Home Office Budget — We provide up to $1,600 in a one-time reimbursement to set up your home office
• Sabbatical Leave — 30 days of paid Sabbatical Leave after 5 years of employment