Director of Learning & Operations Enablement

Summary

Join Skiptown, a rapidly growing pet care company, as their Director of Learning & Operations Enablement! This remote role, with travel required (prioritizing candidates in Charlotte, NC, Atlanta, GA, or Denver, CO), involves owning the Learning Management System (LMS), developing scalable training programs, and creating a comprehensive operations manual for internal teams and future franchisees. You will report to the CEO and collaborate with various departments to ensure training and operations materials are effective and aligned with company goals. The position requires a strategic and execution-focused individual with experience in L&D, enablement, or operations. Success in this role hinges on building impactful training and operational systems for a multi-site or franchise environment. Skiptown offers a competitive salary, performance bonus, and excellent benefits.

Requirements

• 5+ years of experience in L&D, enablement, or operations roles
• Proven success managing and scaling an LMS
• Experience building training content and operational documentation from scratch
• Strong instructional design and content development skills (visual, written, and video)
• Ability to create scalable systems for a multi-site or franchise environment
• Deep understanding of frontline operations in hospitality, pet care, or service-based industries
• Exceptional collaboration, communication, and project management skills

Responsibilities

• Own the company-wide learning strategy across all departments and service lines
• Manage the end-to-end administration and optimization of our LMS (e.g., TalentLMS)
• Design and launch engaging training experiences (e-learning, video, SOP guides, instructor-led)
• Partner with department leads to ensure training aligns with operational goals and service excellence
• Develop and maintain a scalable, easy-to-use Operations Manual and SOP library
• Translate existing workflows and tribal knowledge into documented processes and visual resources
• Ensure consistency and clarity across all facility-level operations materials
• Identify opportunities to streamline onboarding and role readiness across the company
• Collaborate with leadership to adapt training and operations content for franchise use
• Ensure documentation meets franchise compliance and brand standards
• Support the creation of toolkits, field support guides, and onboarding for franchise partners
• Establish KPIs for training effectiveness, completion rates, and operational consistency
• Analyze feedback and performance metrics to improve materials and delivery methods
• Lead initiatives to improve content accessibility, engagement, and knowledge retention

Preferred Qualifications

• A systems thinker who loves turning chaos into clarity
• Obsessed with building tools that help people learn and do their jobs better
• Equally comfortable writing SOPs, storyboarding e-learning modules, and advising leadership
• Passionate about scaling a brand that prioritizes both quality and fun
• A proactive communicator who balances strategy with execution

Benefits

• Competitive salary + performance bonus
• Health, dental, and vision insurance
• 401(k)
• Free or discounted services at Skiptown for your pup
• DoorDash DashPass Account
• Unlimited PTO and flexible work environment
• 50% off a Farmers Dog Subscription