Director of Operations

Summary

Join Modernizing Medicine (ModMed) as their Director of Operations in Hyderabad, India! This key leadership role oversees daily operations, vendor management, real estate, and facilities. You will optimize performance, manage budgets, ensure compliance, and contribute to risk management and business continuity. The ideal candidate possesses a strategic mindset, extensive operational experience, and a passion for growth. This position requires a Master's in Business Management and over 15 years of experience leading operations in software development organizations with 1000+ employees. ModMed offers a competitive benefits package including comprehensive insurance, paid time off, and various allowances in India, and additional benefits such as 401k matching and professional development opportunities in the US.

Requirements

• Master’s in Business Management
• Over 15 years of experience leading operations of software development organizations with 1000+ employees
• Deep ties with the local Hyderabad tech community, academia, vendors, and government ecosystem
• Extensive Experience working with the Leadership Team of reputed US Software Development Organizations
• Fluency in English, Telugu and Hindi

Responsibilities

• Provide strategic and tactical operational oversight of the site to ensure efficient operations
• Manage a team both directly and indirectly in the administration and support of site facilities
• Collaborate with our Global VP of Operations to monitor and optimize key performance metrics to track operational success and identify areas for improvement
• Create meaningful and actionable insights through analytics and reporting to be used locally and globally in decision making
• Provide regular performance metrics updates to the local India Leadership Team
• Negotiate, manage and oversee relationships with Contractors, Key Suppliers and Vendors
• Partner with Talent Acquisition & ELT to ensure alignment to headcount plan and forecast
• Direct management of Office Managers, transportation services and on-site catering
• Manage relationships with real estate landlord, vendors, contractors etc for lease management and any managed service we engage with
• Manage budget for site operations, ensuring cost controls are in place
• In coordination with corporate functions (Legal, Compliance, Finance, People), ensure the site adheres to both local regulations in India and US laws where applicable
• Lead local Emergency Response and Business Continuity
• Help mitigate potential risks (financial, operational, legal, and reputational) associated with operations in India, legal and reputational) associated with operations in India
• Manage the GCC's budget, ensuring financial objectives are met
• Manage the procurement process for all India-specific procurements

Preferred Qualifications

Experience with the US Health Tech space would be an added advantage

Benefits

• Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk
• Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees
• Allowances: Annual wellness allowance to support your well-being and productivity
• Earned, casual, and sick leaves to maintain a healthy work-life balance
• Bereavement leave for difficult times and extended medical leave options
• Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave
• Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind
• Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution
• 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep
• Generous Paid Time Off and Paid Parental Leave programs
• Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs
• Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed
• Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning
• Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles
• Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters