Director of Partner Development

Summary

Join OneVision Resources as a pioneering Director to lead their 35-person Partner Support Team. This is a remote, full-time position based in the US, reporting to the Founder & CEO. You will leverage your 8-10 years of client-facing support experience and expertise in contact center software and AI to scale the department and maximize profit margins. The role requires strong leadership, communication, and problem-solving skills. OneVision offers competitive benefits including full medical insurance, flexible time off, and a collaborative team environment.

Requirements

• 8-10 years of experience working in a client-facing support or contact center (2-4 years of experience in a senior leadership position)
• Strong command of contact-center software and platforms
• An excellent grasp of how to leverage AI to revolutionize a contact center environment
• Demonstrated experience with Resource Planning and Budget Management
• High degree of comfort with business analysis and data management (setting, managing, adjusting KPI’s as necessary)
• Demonstrated knowledge of, and working comfort with, training programs and contact center processes/protocols
• Proven people-management skills
• Relationship management
• Peer management
• Superior verbal communication skills
• Excellent written communication skills
• A genuine and ingrained passion for problem-solving
• Superb de-escalation skills
• A self-starter mentality, and capable of working independently when needed
• An unwavering work ethic
• An impeccable attention to detail and great organizational skills
• A mind for strategic thinking, combined with a personality for tactical execution

Responsibilities

• Identify, research, pitch, and then lead new ways to scale the department
• Oversee and guide the continued evolution of protocols
• Manage the creation of new processes
• Direct the look & feel of initial onboardings and continued trainings
• Refine and execute the management of KPI’s
• Identify and determine the allocation of department-related resources
• Assist in the identification, recruitment, and retention of top talent for the team

Preferred Qualifications

• If you have ever helped scale a contact center
• If you have specific experience exploring and leveraging AI to optimize and streamline contact center operations
• If you have experience leveraging global hires
• If you have experience in high-touch customer service, not just “typical” call centers
• If you have experience working remotely and in an asynchronous environment
• If you have experience using the Entrepreneurial Operating System (EOS)
• If you have a working knowledge of AV systems, consumer electronics, and integrated home-technology systems

Benefits

• The ability to work from home full-time
• Flexible time-off policy
• Competitive salary
• 100% company-paid medical insurance premiums, disability, and life insurance
• Eligibility for dental, vision
• Employee-funded 401K plan