Director of People Operations

Summary

Join Kicksaw, a leading Salesforce consulting firm, as their Director of People Operations. This strategic leadership role requires balancing core HR functions (compensation, benefits, performance management) with a visionary approach to organizational design, talent development, M&A integration, and data-driven decision-making. You will develop and implement HR strategies aligned with growth goals, lead talent acquisition initiatives, foster a positive employee experience, and refine performance management systems. The ideal candidate possesses extensive HR experience, strategic leadership skills, and a proven ability to align HR with business objectives. This full-time, 100% remote position offers competitive pay, comprehensive benefits, and significant growth opportunities within a dynamic and supportive company culture.

Requirements

• 10+ years of experience in Human Resources or People Operations
• 5+ years of experience in strategic leadership positions
• Proven ability to align HR initiatives with business goals, driving growth and profitability
• Knowledge of profit and loss (P&L) statements, budgeting, and financial metrics
• Ability to influence senior stakeholders on org design, culture, and talent strategy
• Experience developing and leading People Operations teams
• Hands-on experience in culture, talent assessment, and integration during M&As
• Skilled in relationship-building, coaching, conflict resolution, and change management
• Proficient in using HR metrics for decision-making and reporting to leadership
• Experience with HRIS platform implementation/management

Responsibilities

• Develop HR strategies supporting growth goals while advising leadership on organization and workforce planning
• Assess future talent needs and implement targeted training, promotion, and recruitment initiatives
• Lead change management efforts for company transitions, scaling, and cultural evolution
• Provide strategic HR input on market expansion, M&A, and organizational design decisions
• Lead talent acquisition strategy to attract, hire, and retain top Salesforce ecosystem talent
• Align hiring initiatives with business objectives based on revenue projections and delivery demands
• Guide hiring managers on job descriptions and interview processes while championing Kicksaw's employer brand
• Design scalable recruiting frameworks and manage external staffing partnerships to supplement delivery capacity
• Evolve our culture as we scale, preserving core values while integrating new teams through M&A
• Implement initiatives fostering community and belonging in our remote-first environment
• Assess employee engagement through surveys and feedback loops to understand organizational pulse
• Preserve and elevate recognition programs celebrating employee contributions and achievements
• Refine performance reviews with clear feedback, growth pathways, and accountability
• Coach managers on performance management, feedback, and team development
• Optimize learning programs, including leadership training, mentorship, and career progression
• Implement continuous feedback systems for real-time coaching and support
• Oversee a competitive compensation structure, ensuring pay equity through periodic benchmarking
• Enhance employee benefits programs to support well-being and retention
• Refine bonus and profit-sharing plans to align with company goals and drive performance
• Collaborate with Finance to manage HR budgets, including salary, incentives, and rewards
• Continuously improve HR policies and processes, ensuring compliance with US and Canada employment laws
• Leverage HR tech to streamline operations, reporting, and employee self-service
• Manage employee relations with discretion, fairness, and integrity
• Build a data-driven HR function providing insights on capacity, satisfaction, recruitment, compensation, and performance

Preferred Qualifications

Experience in high-growth professional services or SaaS environments

Benefits

• Competitive pay
• Comprehensive benefits package (medical, dental, & vision)
• Unlimited PTO (with a four-week minimum requested)
• 18 paid company holidays
• 401(k) match / RRSP match
• Technology stipend
• Professional development
• Annual company retreats
• Eligibility to participate in Kicksaw's profit-sharing and employee liquidity programs
• For candidates based in the United States, this position includes an annual base salary range of $170,000 - $215,000 USD and would be eligible for an additional bonus
• For candidates based in Canada, this position includes an annual base salary range of $180,000 - $220,000 CAD and would be eligible for an additional bonus