Director of Product

Summary

Join Headway and help transform mental healthcare by leading the product vision and strategy for the provider experience. As Director of Product for Provider Experience, you will spearhead a team focused on creating intuitive and compliant practice management tools for therapists. This critical leadership role involves collaborating with cross-functional teams to build high-quality products, staying close to providers to understand their workflows, and advocating for their needs. You will be responsible for improving provider satisfaction and patient access by reducing administrative tasks. The ideal candidate has 8+ years of experience building user-centric products and at least 4 years managing PMs. Headway offers a competitive salary and benefits package.

Requirements

• Are a product leader with 8+ years of experience building user-centric products with complex workflows, with at least 4 years managing PMs
• Are a strategic thinker and strong executor who can connect the dots between user needs, business goals, and compliance requirements
• Have a track record of building products users love by deeply understanding their day-to-day workflows and pain points
• Thrive in ambiguous, fast-paced environments and bring clarity, focus, and momentum to your team and stakeholders
• Are a motivational leader and collaborator who excels at cross-functional partnership and building high-performing product teams
• Care deeply about delivering meaningful impact — for providers, patients, and Headway’s mission

Responsibilities

• Own the vision and strategy for Headway’s core provider experience — delivering intuitive, magical, and compliant practice management tools
• Lead and scale a team of PMs focused on making it seamless for providers to manage their schedule, document sessions, develop treatment plans, handle intake forms, collect assessments, and more
• Partner deeply with cross-functional teams — design, engineering, clinical operations, compliance, data, and more — to build high-quality, high-impact product experiences
• Stay close to providers and their workflows , using insights, feedback, and data to inform priorities and continuously improve their core experience
• Advocate for provider needs internally, balancing compliance, operational, and product considerations to deliver practical, impactful solutions
• Be a strategic thought partner across the company on provider experience, clinical tooling, and practice management

Preferred Qualifications

Experience in healthcare, clinical tooling, or workflow-heavy B2B products — especially in practice management, EHR, or SaaS platforms

Benefits

• Equity Compensation
• Medical, Dental, and Vision coverage
• HSA / FSA
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave for eligible employees
• Carrot Fertility annual reimbursement and membership
• 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
• Flexible PTO
• Employee Assistance Program (EAP)
• Training and professional development