Director of Product

Summary

Join Route's Product team as Director of Product and lead the strategy and execution for Route’s end-to-end merchant-facing ecosystem. This highly cross-functional role focuses on pre- and post-sales support, demo and trial environments, and internal enablement platforms. You will oversee the Product Management team, collaborating with Design, Engineering, and GTM teams. The ideal candidate excels in enterprise environments, balances customization with scalability, and has a proven track record of building high-performing teams. This position offers the opportunity to significantly impact Route's business and shape the future of its merchant and consumer experiences. You will also maintain strategic oversight of our consumer mobile applications (iOS and Android).

Requirements

• 8–12+ years of B2B SaaS product management experience, with a strong foundation in enterprise platforms and a track record of building technical, high-impact software across mobile and web
• Deep experience in merchant or business-facing products, ideally including admin portals, support tooling, onboarding flows, or sales enablement experiences
• Exceptional product leadership and execution skills, with experience owning product strategy and roadmaps while ensuring clear prioritization and accountability across teams
• Strong people leadership, with demonstrated success developing PMs at multiple levels and fostering a collaborative, high-performance product culture
• Systems thinker with a UX mindset, capable of driving a cohesive, end-to-end merchant experience that feels intuitive, branded, and unified
• Data- and AI-literate operator, who uses AI tools confidently in day-to-day workflows and pushes the team to build smarter, more automated solutions
• Cross-functional collaborator and enterprise-savvy communicator, who can align Engineering, Design and Revenue partners around business outcomes

Responsibilities

• Define and evolve strategy across our merchant-facing experiences and surface areas, aligning product direction with company-level goals
• Drive best-in-class execution by ensuring roadmaps are clear, priorities are focused, and your team ships quality solutions that make a measurable impact
• Lead and develop a high-performing product team, providing mentorship, clarity, and growth opportunities for Senior PMs and their APMs
• Champion a cohesive, intuitive merchant experience across web and mobile surfaces, ensuring Route feels like one unified platform for our brands
• Embed AI and data-driven thinking into product discovery, decision-making, and merchant-facing functionality to deliver impactful business outcomes
• Partner cross-functionally with Design, Engineering and Revenue to deliver solutions that improve enterprise merchant outcomes
• Oversee our consumer mobile apps (iOS, Android), ensuring alignment with merchant-facing priorities and providing strategic guidance across teams

Benefits

• We offer to pay 95% - 100% of your health insurance premiums for you and your family
• Remote or hybrid work arrangements
• Unlimited PTO
• 401k matching
• Formalized growth opportunities, learning & development
• DEI programs & events