Director of Product

Summary

Join Sidecar Health, a company redefining health insurance, as their Director of Product Management. This role focuses on scaling and automating claims processes, improving member experience, and integrating multiple sub-systems. You will lead all claims automation initiatives, setting strategy and execution, partnering with various teams to shape problems and strategies. The position requires expertise in AI technologies and experience with complex system integrations. You will define solutions, roadmaps, and KPIs, ensuring system compliance and integration with accounting and financial needs. This is a critical partner role impacting the company's future.

Requirements

• 8+ years of product management experience
• Hands-on experience building or working closely with AI/ML products and platforms especially those used in automation, data normalization or decisioning
• Experience with complex system integrations, evolutions, and modernizations
• Experience in utilizing complex datasets to conceptualize, build, and launch large-scale data-driven systems
• Strong SQL skills to self-serve your analysis and investigations
• Ability to understand, map, and define data and system integrations, including accounting and compliance reporting
• Ability to frame and add structure to chaotic/ambiguous situations and decisions
• Comfort diving into uncharted territory and leading initiatives that involved AI-driven innovation
• Ability to break large problems down into smaller parts that can be released incrementally for testing or delivering value early
• Ability to absorb technical requirements and communicate them to broad and business audiences
• Strong documentation, diagramming, and storytelling skills
• Strong communication skills with the ability to simplify the complex
• Strong analytical, troubleshooting, and problem-solving skills
• Experience leading multi-phase, multi-team projects
• Strong understanding of Agile development and Scrum methodology
• Bachelor’s or master’s degree in computer science, data science, information systems, business administration, or a related field

Responsibilities

• Be the primary owner leading all claims automation initiatives, setting strategy, and leading execution
• Partner with engineering, operations, business intelligence, finance, and legal to shape problems, opportunities, and strategies
• Evaluate 3rd party vendors and technology platforms and perform build vs. buy analysis
• Become an expert on our operational processes and map them to technology and software solutions
• Define solutions and roadmaps with iterative development to incrementally drive value and de-risk big-bang releases
• Identify and lead the development of AI/ML-powered solutions to gain efficiencies and scale in claims ingestion and normalization
• Define and analyze quality metrics and use that information in roadmap prioritization
• Define success KPIs and instrument processes to measure and report progress on goals
• Ensure our system remains current and compliant with new insurance regulations, as well as integrate and support accounting and financial needs
• Lead multi-phase, multi-team initiatives to execute and deliver on the strategic goals and solution implementation, launch, and optimization
• Manage vendors and integrations as necessary
• Set ambitious goals and hold yourself accountable

Preferred Qualifications

• Experience working in a fast-paced, growth-stage startup is a plus
• Healthcare or Insurance experience is a plus

Benefits

• Competitive salary, bonus opportunity, and equity package
• Comprehensive Medical, Dental, and Vision benefits
• A 401k retirement plan
• Paid vacation and company holidays
• Opportunity to make an impact at a rapidly growing mission-driven company transforming healthcare in the U.S