Director of Product Management, Trust & Safety

Summary

Join Affirm's Trust & Safety team as a Director of Product and lead a team responsible for the "top-of-funnel" user experience. You will build and optimize sign-up and sign-in flows for Affirm and its partners (Amazon, Shopify, Apple Pay, Stripe). This role requires a high bias for action, strong cross-functional collaboration, and a focus on delivering high-impact results. You will manage and develop a team of product managers, prioritize initiatives, and collaborate with engineering, design, and analytics teams. The ideal candidate has 10+ years of experience in product management for consumer-facing software companies and a proven track record of driving growth. Affirm offers competitive benefits, including 100% subsidized medical coverage, flexible spending stipends, and an employee stock purchase plan.

Requirements

• 10+ years of product management experience in consumer-facing software companies
• Track record of running high-velocity growth pipelines, turning ideas into experiments, launches and achieving scale in rapid succession
• Ability to identify product opportunities through data analysis, competitor benchmarking and first-hand experience with analogous financial products
• Comfortable with front-end, back-end and API technologies
• Outstanding written and verbal communication with a diverse stakeholder audiences
• Experience balancing time to market and rigor, striking the right balance between flexibility and consistency, and comfortable communicating priorities
• An obsession for getting the details right, but also knowing how to ship on time
• Comfortable in an ambiguous, matrixed organization
• Experience managing in a remote-first environment, including teams based in Europe

Responsibilities

• Lead thru customer centricity: Hold the quality bar high to ensure experiences are seamless and intuitive to maximize conversion through minimizing customer effort and maintaining customer trust
• Rigorous prioritization: Align and focus the team on delivering the highest-impact opportunities, continually orientating around outcomes vs. specific outputs (growth hackers welcomed!); have extensive experience optimizing conversion funnels
• Cross-team collaboration and accountability: Negotiate dependencies with sister teams (in both directions) and ensure timely delivery of commitments to key partners such as Amazon, Shopify and Apple
• Elevate team capacity: Ensure sufficient urgency, focus and increasing usage of AI tools to continually raise your teams’ velocity, i.e., bring your founder mode!
• Team development: Foster greatness in your PMs (ICs and managers) and XFN partners, while attracting top talent when needing to up-level roles
• Incessant curiosity: Actively seek out better solutions and never accept the status quo when innovative ideas emerge; stay current on diverse authentication methods; leverage insights to develop the optimal mix of risk-mitigation strategies to achieve customer, partner and business results
• Detailed Program Management: Provide visibility into key workstreams and programs, inclusive of experiment/feature pipeline, roadmap, risks, upcoming trade-offs and financial impact from driving the business while mitigating fraud losses
• Senior Leader Interaction: Interact effectively with senior leaders both internally and externally, presenting insights and strategies that drive our company’s objectives

Benefits

• Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
• Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
• Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
• ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount