Director of Product Operations

Summary

Join Komodo Health's Product Operations team as Director of Product Operations and lead the function's mission to optimize and scale the company's product execution framework. You will establish and institutionalize a standardized product operating cadence, implement telemetry and customer feedback integration into product decision-making, and lead high-performing teams. Responsibilities include program operations, overseeing the product development lifecycle, operationalizing product analytics, owning product operations tooling strategy, and leading cross-functional enablement and communication. The ideal candidate will have 12+ years of experience in product operations or related functions within high-growth SaaS or technology companies, proven leadership experience, and expertise in portfolio governance and product analytics. Komodo Health offers a competitive total rewards package including medical, dental, and vision coverage, a 401k Retirement Plan, paid time off, and 100% company-paid life and long-term disability insurance. The position offers a hybrid work model with remote work options.

Requirements

• 12+ years of experience in a mix of Product Operations, technology operations, or related functions within high-growth SaaS, healthcare, or technology companies
• Proven leadership experience driving operational excellence, process standardization, and cross-functional alignment at scale
• Expertise in portfolio governance, lifecycle management, and product analytics with a data-first approach
• Strong collaboration and influencing skills across product, engineering, design, GTM, and executive leadership
• Experience leading teams through change management, operational pivots, lean experimentation practices and organizational transformation
• Proficiency in tools such as Jira, Productboard, Amplitude, and Tableau or similar platforms for planning and analytics
• Demonstrated experience managing (7+ years) multiple teams of high-performing individuals across functions, including responsibility for team development, performance management, and resource allocation

Responsibilities

• Establish and institutionalize a standardized product operating cadence, including planning, prioritization, lifecycle governance, reviews, and launch readiness
• Implement telemetry and customer feedback integration into product decision-making, raising data fluency across teams
• Lead a high-performing Product TPMs and Product analytics team capable of driving lifecycle governance, enabling visibility, prioritization, and resource alignment across the product suite
• Optimize and streamline tooling and processes supporting product lifecycle management and cross-functional collaboration
• Deliver consistent and transparent stakeholder communications, ensuring alignment on roadmaps, priorities, and key outcomes
• Lead program operations, driving execution excellence through structured cadences, governance, and process optimization
• Oversee product development lifecycle, identifying risks, opportunities, and aligning investment decisions with business strategy
• Operationalize product analytics, telemetry, and feedback loops to inform prioritization and measure product success
• Own product operations tooling strategy, process integration, vendor management, and governance
• Lead cross-functional enablement and communication, ensuring stakeholder alignment across Product, GTM, and Executive teams
• Establish experimentation frameworks and practices to enable continuous product innovation and learning
• Build, lead, and mentor a high-performing product operations team, fostering a culture of accountability and operational excellence
• Lead the Product TPMs to drive technical alignment with engineering and architecture teams by ensuring deep understanding of the product stack, architecture, and customer needs
• Support the development of practices such as incident response, ensuring efficient resolution workflows are integrated within the product lifecycle

Preferred Qualifications

• Experience working in the healthcare, life sciences, or regulated industries
• Background in driving incident response frameworks and product telemetry integration
• Good understanding of product architecture, technology stacks, and platform-level operations
• Hands-on experience in implementing portfolio management tooling and driving tool governance across complex organizations
• Proven track record in building and mentoring Product Operations and TPM teams
• Familiarity with OKR, DACI/RACI governance frameworks

Benefits

• Comprehensive health, dental, and vision insurance
• Flexible time off and holidays
• 401(k) with company match
• Disability insurance and life insurance
• Leaves of absence in accordance with applicable state and local laws and regulations and company policy
• Competitive total rewards package including medical, dental and vision coverage
• 401k Retirement Plan
• Prepaid legal assistance
• Paid time off for vacation, sickness, holiday, and bereavement
• 100% company-paid life insurance and long-term disability insurance