Rula is hiring a
Director of Provider Experience

Summary

The job is for a Director of Provider Experience at Rula, a mental health care company. The role involves improving the provider experience and raising the bar in the industry. The candidate should have 8+ years of experience in strategy & operations roles with at least 4 years of process and/or product improvement in a high growth organization.

Requirements

• 8+ years of experience in strategy & operations roles with at least 4 years of process and/or product improvement in a high growth organization
• Leadership: 4+ years managing high performing independent contributors (analysts and/or project managers)
• Customer obsession: Demonstrated experience deeply understanding and identifying customer needs, translating them into process and product improvements, building them, and rolling them out
• Ownership: Experience independently owning quantified objectives and hitting hard goals: developing metrics (KRs), creating walks/waterfalls (sub-KRs) and working both independently and with cross-functional partners to execute
• Optimization: Demonstrated ability to optimize and/or create operational processes. Discovery to understand & map a complex process, identify opportunities for improvement / optimization, design and build for scale
• Project management experience with complex cross-functional teams to roll out complex programs or processes
• Proficient with analysis, particularly in Excel / Google Sheets

Responsibilities

Build on current strengths and raise the bar for providers at Rula, and for the industry as a whole

Preferred Qualifications

• Proficiency in SQL
• Healthcare experience, especially working with healthcare providers
• Product management experience

Benefits

• 100% remote work environment from anywhere in the US
• Competitive pay and benefits that don’t change based on location
• Health benefits: medical, dental, vision, life, disability, and FSA/HSA
• Access to our 401(k) plan
• Generous time off policies, including 2 company-wide shutdown weeks each year (for most employees) to focus on self-care
• Paid parental leave
• Employee Assistance Program (EAP)
• Stipend to ensure your home office sets you up for success
• Quarterly department stipend for team building or in-person gatherings
• Wellness events and lunch & learns spanning many topics