Global Revenue Operations Director

Summary

Join Masabi, a global leader in fare payment technology, as their Global Revenue Operations Director. In this pivotal role, you will optimize revenue operations, ensuring the efficiency and effectiveness of Sales, Account Management, and Bids teams. Reporting to the Chief Revenue Officer, you will balance strategic direction and hands-on execution, shaping sales processes, improving forecasting, and driving cross-functional alignment. This is a high-impact, data-driven role requiring strong collaboration and leadership skills. The position offers a fully remote option in the USA and Canada (Mountain to East Coast time zones) and a remote or hybrid model in the UK. Masabi fosters a culture of innovation and support, empowering employees to build their careers.

Requirements

• Extensive experience in Revenue Operations, Sales Operations, or Sales Leadership, ideally in SaaS or tech
• CRM expertise (Salesforce required, HubSpot preferred)
• Strong data analysis skills - translating complex data into clear, actionable insights
• Experience leading forecasting, pipeline management, and QBRs
• Proven ability to streamline and improve sales processes and drive operational efficiency
• Excellent stakeholder management, collaborative leadership, and influencing skills
• Self-starter with high ownership, bias to action, and adaptability
• Comfortable working in fast-evolving environments, with a problem-solving and solution-orientated mindset

Responsibilities

• Own and streamline the sales process from lead to close, ensuring seamless deal flow
• Oversee and manage Salesforce CRM, ensuring data integrity, adoption, and compliance across teams
• Facilitate and guide bi-weekly and monthly pipeline reviews to track forecasting accuracy and identify trends
• Develop revenue-generating OKRs, dashboards, and KPIs to measure and drive performance
• Implement best practices for deal qualification, pricing strategy, and sales forecasting to increase predictability and velocity
• Own and deliver all revenue reporting (weekly, monthly, quarterly, annually)
• Ensure forecasting accuracy and provide data-driven insights to leadership
• Lead the Quarterly Business Review (QBR) process, ensuring alignment across Sales, Account Management, Marketing, and Product
• Conduct competitive pricing analysis to refine pricing models and maximize revenue potential
• Develop sales playbooks, training programs, and best practices to empower high-performing teams
• Oversee and refine onboarding and continuous training for new and existing revenue team members
• Implement structured coaching frameworks, supporting frontline sales managers in running effective pipeline reviews and coaching sessions
• Act as a strategic partner to the CRO, supporting key revenue initiatives
• Work with Finance on commission plans, ensuring accurate and timely payouts
• Collaborate closely with Sales, Account Management, Bids, and Pre-Sales to enhance alignment and improve customer handoffs
• Establish and clarify roles, responsibilities, and accountability across revenue teams
• Drive OKR adoption across teams, ensuring strategic goals translate into measurable success

Benefits

• Fully remote option in the USA and Canada (Mountain to East Coast time zones)
• Remote or hybrid model in the UK