Director of Sales

Summary

Join Trellis as their new Director of Sales, a critical leadership role requiring a strong operator and strategic leader to scale their revenue engine. You will lead a growing remote sales organization of 4–6 Sales Managers and 50–100 licensed agents, focusing on inbound, warm leads. This role demands driving conversion, productivity, and engagement; coaching Sales Managers; building and improving sales processes; diagnosing and improving performance using data; ensuring consistent sales operations; collaborating cross-functionally; and shaping a high-performing culture. You will partner with Recruiting, Training, QA, and Product teams. The ideal candidate will have extensive experience leading high-performance sales teams in a remote environment, a strong understanding of insurance, and proven success scaling distributed teams.

Requirements

• 5+ years driving high-performance sales teams, including frontline managers in a high-growth, remote environment, with at least three years of Personal Lines or P&C insurance leadership
• Strong understanding of insurance carrier dynamics, compliance, agent workflows and best practices
• Proven success building or scaling distributed teams in a voice driven call center or inside sales tech-enabled environment
• A strong operator and systems thinker who drives accountability through frameworks and metrics
• Skilled in sales tooling and analytics platforms (such as Looker, Tableau, ZenDesk, Kustomer, Aircall, TalkDesk, etc.)
• Comfortable operating in ambiguity—able to define the path while building it
• Clear, direct communicator who builds alignment across functions and layers

Responsibilities

• Scale Performance : Drive conversion, productivity, and engagement across a fully remote, high-volume sales org
• Lead Leaders : Coach 4–6 Sales Managers to be exceptional at people leadership, performance management, and execution discipline
• Build Process : Own the design and improvement of onboarding, coaching, nesting, QA, and intraday management systems
• Diagnose and Improve : Identify performance levers using Looker, CRM data, QA insights, and model-driven predictions—then act on them
• Drive Execution : Ensure consistent sales operations and tight adherence to processes across teams and managers
• Partner Cross-Functionally : Collaborate with Training, QA, Recruiting, and Engineering to launch new initiatives and scale headcount efficiently
• Shape Culture : Set the tone for a high-performing, feedback-driven culture built on consistency, clarity, and execution