Director of Sales Operations

Summary

Join Placer.ai, a rapidly growing tech company, as their Director, Sales Operations & Analytics. This role requires a tech-savvy individual with strong business acumen to identify and resolve gaps in sales and customer success processes. You will collaborate with various teams, including Sales, Customer Success, Finance, Product, and Marketing, to optimize workflows and improve team performance. The position involves designing requirements, launching processes, and creating reports and dashboards to track key performance metrics. This is a fully remote position requiring excellent communication and problem-solving skills within a fast-paced environment. Placer.ai offers a competitive salary and excellent benefits.

Requirements

• Strong business mindset
• Strong Salesforce product knowledge
• Excellent communication skills (oral, written documents, and decks)
• Proven project management capabilities across multiple teams
• Ability to push forward teams/partners to achieve Sales Operations targets
• Excellent execution skills
• Keen eye for details and an aim to solve problems
• Accurate and detail-oriented individual who can own entire processes
• Ability to multi-task and move from one topic to another
• A highly proactive attitude to platform enhancements
• B.A/B.S
• 5+ years of experience working in a sales operations role
• Substantial experience launching and scaling sales operations processes, tools and systems

Responsibilities

• Identify gaps in business flow and cause resolution (from preparing requirement documents, to feedback collection from stakeholders, to testing and rollout to users)
• Work closely with the Sales and Customer Success leaders to ensure they can easily and efficiently track and monitor their teams to meet their goals
• Support leadership with territory and quota allocation
• Own cross-functional business and operational work streams in partnership with key stakeholders across Finance, Product, Marketing, Sales, and Customer Success leadership
• Identify key performance metrics that are not tracked and are required to increase the success rate of the business-facing teams, create reports and dashboards to derive insights into the health of the business, identify areas of weakness, and present improvement recommendations to Sales/CS leadership
• Establish quality assurance processes and oversight to increase data integrity in Salesforce
• Perform ad-hoc analyses across multiple data sets and tools (examples of analyses include customer segmentation, sales participation, etc.)
• Critically review reports and system functionalities based on data analysis and a deep understanding of the existing processes (integrations, business processes, automation, validation rules). Identify and suggest improvements accordingly
• Assist in troubleshooting operational issues related to the business-facing teams as they surface; propose changes to systems and processes to fix root causes
• Play a key role in communication and discussions with Account Executives and Customer Success Managers to collect feedback about the processes and tools under Sales Operations responsibility
• Seek ways to increase the quality and accuracy of forecasts submitted by Account Executives

Preferred Qualifications

• Experience at a SaaS company
• Experience with tools such as Salesloft, Zoominfo, Cloudingo, Leandata, Conga, Gainsight, Gong
• Working in a startup environment
• Salesforce certification
• Experience managing people

Benefits

• Competitive salary
• Excellent benefits
• Fully remote