Director of Supporter Engagement

Summary

Join Mary's Meals UK as their new Director of Supporter Engagement, a key leadership role responsible for leading, inspiring, and developing the Supporter Engagement function. This role requires a strategic approach to fundraising, balancing leadership with hands-on involvement. The position involves managing a portfolio of donor relationships, overseeing volunteer strategy, and developing fundraising materials. Budgeting, reporting, and compliance are also key responsibilities. The successful candidate will build a high-performing team, fostering collaboration across the organization. Mary's Meals UK offers a remote-first approach with flexible working arrangements, though some UK travel will be required.

Requirements

• Significant experience operating at senior management level, including leading a fundraising department, ideally with experience in the areas of grassroots and major giving fundraising
• Experience of developing and executing strategies to secure significant revenue generation, with specific evidence of delivering income growth
• Experience of representing an organisation at a senior level, with excellent written, presentation and public speaking skills
• Excellent entrepreneurial networking and relationship building abilities, with experience of proactively identifying and cultivating new and existing donor relationships, and securing strategic funding partnerships and high-value donations
• Experience in volunteer strategy, management, recruitment and engagement
• Experience in setting, monitoring and delivering significant annual income and expenditure budgets, providing regular reports as required
• Experience of testing and launching new fundraising products (e.g., mass engagement grassroots campaigns, corporate partnerships, major donor events etc.)
• Experience of developing first-class supporter journeys, interactions, products and propositions
• Experience in innovation and product development
• Applicants must hold full right to work in the UK

Responsibilities

• To support the day-to-day management of the charity and contribute to the organisation’s strategic direction and growth, as part of the senior leadership team
• To contribute to the preparation of the charity's strategic plan and the monitoring and reporting of progress against organisational goals and objectives
• Lead on cross-organisational projects in line with organisational strategy
• To develop a clear and inspiring vision for fundraising, backed up by ambitious strategies and activities that significantly raise awareness of Mary’s Meals in the UK, and grow and diversify income
• To ensure our fundraising approach and activities remain aligned with our organisational strategy, values and fundraising model
• To lead, inspire and develop the Supporter Engagement team (formed of the Grassroots, Philanthropy, Institutional Giving and Supporter Care teams)
• To manage a portfolio of donor, volunteer and prospect relationships, travelling regularly to attend meetings, and network to cultivate new prospects and funding opportunities
• To support the team to develop professional and engaging fundraising materials including fundraising propositions, applications, proposals, appeals, pitches, presentations and reports
• To oversee volunteer strategy, management and support to further empower our volunteers with a greater role in our shared vision and maximise their skills and networks
• To set, monitor and deliver annual income and expenditure budgets, providing regular reports as required to the Executive Director, Leadership team, wider Mary’s Meals family, and our Board of Trustees
• To feed into organisational strategic KPIs and team KPIs, and ensure a regular schedule of reporting, and insight gathering is in place to monitor activity and use insight to guide decision-making and drive growth
• To create a high performing team that is ambitious and passionate about the Mary’s Meals vision
• To ensure teams receive consistent and motivating direction and feedback to enable them to work to the best of their ability
• Build strong working relationships with colleagues across the charity at all levels, adopting and encouraging a collaborative working approach across the Mary’s Meals family. This role must work particularly closely with the Director of Communications, and collaboration with this role will be key
• To work with the Head of People to ensure that MMUK is an employer of choice which attracts, recruits and retains a talented team of values-led, paid employees and volunteers, throughout the UK
• To actively promote safeguarding practices and model behaviours that support a safe culture across all MMUK activities

Benefits

We have a remote-first approach to work and are happy for you to work remotely and flexibly from anywhere in the UK, in a way that best supports your work-life balance