Director, Product Management

Summary

Join PointClickCare as a Director of Product Management and lead the expansion of our Health Plan and ACO portfolio. Transform existing care-coordination, quality, and real-time data products into a growth engine by reshaping pricing and packaging, driving adoption of new add-ons, and calibrating product lines to meet market needs. You will guide teams to frame customer problems, run experiments, measure impact, and deliver results. Mentor a team of Product Managers, fostering empowered cross-functional squads. Partner with engineering, sales, and customer success to achieve ambitious goals. This high-impact role offers significant career acceleration for those who thrive in SaaS platforms, coaching high-performing teams, and navigating complex healthcare data.

Requirements

• Bachelor's Degree in business, computer science, or a healthcare-related field of study
• 8+ years experience in Product Management, with demonstrated experience owning established SaaS products (≥ $20M ARR) and delivering measurable revenue or retention
• 3+ year experience managing and mentoring a team
• Demonstrated mastery of outcome-driven product practices: discovery research, rapid prototyping, experiment design, agile delivery approaches, and post-launch analytics
• Proven ability to reshape pricing, packaging, or tiering and drive attach-rate or ARR improvements
• High adaptability, bias for action, and resilience in ambiguous, high-growth environments
• Excellent communicator and cross-functional influencer, comfortable presenting to executive audiences and external customers
• Working knowledge of emerging AI tools and ability to coach teams on leveraging AI to accelerate discovery, prioritization, and decision-making
• Strong technical fluency - can partner effectively with engineering partners on data pipelines, APIs, performance, and security requirements

Responsibilities

• Develop and communicate an inspiring product vision and outcome-focused roadmap that aligns teams and executives while driving ARR growth, retention, and attach rate across care-coordination, quality, and clinical-data products
• Coach empowered PM-UX-Engineering trios for each squad, providing clear OKRs and accountability for outcomes, not just delivery
• Drive deep customer understanding through continuous discovery, rapid prototyping, user testing, and experiment design, coaching teams to validate desirability, usability, feasibility, and viability early
• Continuously analyze competitive landscape, market trends, and regulatory shifts to inform differentiation, pricing, packaging, and product-calibration decisions
• Work shoulder-to-shoulder with Engineering and UX partners, framing customer problems, testing solution approaches, and iterating until the team achieves clear outcomes that work for our customers and our business
• Lead and support product commercialization and go-to-market activities in partnership with cross-functional stakeholders
• Act as the portfolio’s primary representative and advocate with Marketing, Sales, Customer Success, Compliance, and Finance, influencing as needed to drive results

Preferred Qualifications

• Direct experience in health-tech, payer/provider workflows, or other highly regulated data domains
• Experience managing and mentoring software product managers preferably with proven ability to grow and mentor others
• Demonstrated success scaling product teams through rapid organizational or market changes
• Implemented AI-driven features to solve problems for customers in ways only newly possible
• Familiarity with FHIR/CCDA interoperability standards, TEFCA or comparable data-exchange frameworks

Benefits

• Retirement Plan Matching
• Flexible Paid Time Off
• Wellness Support Programs and Resources
• Parental & Caregiver Leaves
• Fertility & Adoption Support
• Continuous Development Support Program
• Employee Assistance Program
• Allyship and Inclusion Communities