Signify Health is hiring a
Director Product Management

Summary

Join our team as the Director, Product Management, Member & Clinician Experience, and take our member and clinician insights and experiences to the next level. This role will provide reliable data sources and methodologies to understand the needs and preferences of members and clinicians, forming the basis for targeted improvements.

Requirements

• An advanced degree (Master’s or Ph.D.) in a relevant field such as Social Science, Behavioral Economics, Statistics, or a related discipline
• A minimum of 8 years of industry experience using quantitative research in the context of customer experience management with at least 3 years supporting product development
• Prior experience in healthcare, insurance, or related industries
• Strong expertise in advanced statistical analysis such as Multivariate methods (e.g., Factor Analysis, Principal Component Analysis), Clustering methods (e.g., K-means, Latent Class Analysis, Hierarchical Bayesian Clustering), and Predictive Modeling (e.g., Regression)
• Strong expertise in survey design and social science research methodologies
• An understanding of B2B2C dynamics and the unique challenges of researching both member and clinician experiences in this context
• Proficient with statistical software and tools (e.g., R, Python)
• Proficiency with customer experience survey tools (e.g., Medallia) and text analytics
• Familiarity with data visualization tools (e.g., Tableau, Power BI)

Responsibilities

• Developing and operationalizing a strategic research program
• Introducing advanced statistical techniques
• Fostering collaboration and supporting strategic decision making
• Enabling new capabilities

Benefits

• 401(k) retirement savings plan
• Employee Stock Purchase Plan
• Education assistance
• Free development courses
• Paid time off programs
• Paid holidays
• CVS store discount