Director Product Management - Value Added Services

Summary

Join Trustly as a Director of Product Management to lead the vision, strategy, and execution of Value Added Services supporting our Core Payments Business. You will own and expand services for merchants, including Consumer Insights and KYC & Identity Verification, focusing on secure, seamless, and trusted customer experiences. This leadership role requires strategic thinking, technical depth, customer empathy, and operational excellence. You will define the vision for leveraging payment data to drive identity assurance, seamless onboarding, and consumer insights. You'll lead a team of product managers and collaborate with various internal and external teams. Your work will ensure our platform is trusted, intelligent, and personalized, delivering value to users and customers. This is a highly visible role requiring strong collaboration and communication skills.

Requirements

• 10+ years of product management experience, with at least 3–5 years in a leadership capacity managing product managers or cross-functional teams
• Proven experience building and scaling products, particularly in areas like identity verification, customer insights, behavioral analytics, or onboarding experiences
• Deep familiarity with regulatory and compliance requirements related to customer data, identity, and payments
• Strong analytical mindset and familiarity with how data pipelines, models, and APIs integrate into product workflows
• Excellent communication and collaboration skills; able to clearly articulate vision, influence stakeholders, and drive consensus across teams
• Experience working with or delivering products to enterprise and platform customers (B2B and/or B2C contexts)
• Bachelor’s degree in a technical, analytical, or related field; advanced degree (e.g., MBA, MS) a plus

Responsibilities

• Own the product vision, strategy, and roadmap for the Value Added Services portfolio, including Consumer Insights , and KYC & Identity Verification
• Lead and grow a high-performing team of product managers, setting a clear vision and guiding execution
• Architect every aspect of our online onboarding experience - including UX flows, KYB/KYC processes, AML screening and monitoring, vendor integrations, and commercialization of our Value Added Services to complement our payment solutions
• Partner closely with internal teams (Engineering, Data Science, Design, Legal, Compliance, Sales, Marketing) and external vendors to deliver end-to-end product experiences
• Collaborate closely with Compliance, Risk, Engineering, Design, Operations, Sales, and other cross-functional teams to deliver a scalable and seamless onboarding experience and adhere to regulatory requirements (incl. robust due diligence and KYC/KYB processes)
• Ensure that the products are compliant with global/local regulatory requirements and embody strong data governance and privacy principles
• Develop and track product KPIs to measure success and identify areas of opportunity or optimization
• Translate customer and stakeholder feedback into compelling product experiences and high-impact feature development
• Responsible for the overall full SDLC (software development lifecycle) process for the Value Added Services, including ideation, compliance, support readiness, measurement analytics and customer feedback, etc and partner with appropriate internal stakeholders to ensure success
• Communicate roadmap updates, experiment results, and new insights to senior leadership on a regular cadence
• Work closely with Engineering Leaders to ensure the timely delivery of high-quality products for our customers

Benefits

• Flexible paid time off & generous PTO accrual plans
• Comprehensive medical, dental, vision, and other insurances
• FSA & HSA plans for medical and dependent care
• Home office set-up allowance
• Internet stipend
• Retirement plan match for 401k and RRSP
• Gender-neutral paid parental leave, and more!