Director, Sales Operations

Summary

Join Kickstarter as their Director, Sales Operations and build and optimize the operational backbone of their creator acquisition efforts. Reporting to the Chief Marketing Officer, you will partner with cross-functional leaders to ensure marketing and outreach teams have the necessary tools and data. The ideal candidate is a strategic thinker with hands-on experience in sales enablement, process automation, and performance management. This role involves process optimization, sales forecasting, lead scoring, sales automation, performance metric reporting, and cross-functional collaboration. The salary range is $160,000 - $181,000. Kickstarter offers a fully remote work environment with various benefits.

Requirements

• 7+ years of experience in sales operations, revenue operations, or business operations within SaaS, marketplace, or creator-focused platforms
• Proven track record of optimizing sales processes, CRM systems (e.g., HubSpot), and pipeline management
• Strong analytical skills with expertise in data-driven decision-making, forecasting, and performance tracking
• Experience designing lead scoring models, segmentation strategies, and implementing sales automation tools
• Strategic thinker with strong execution capabilities; able to translate business goals into actionable sales strategies
• Exceptional cross-functional collaboration skills with the ability to align teams around a shared vision and drive adoption of new processes

Responsibilities

• Develop, implement, and continuously improve processes, workflows, and best practices to boost the team productivity and effectiveness
• Own and refine sales forecasting, pipeline management, and reporting to ensure the team prioritizes high-value creator opportunities
• Design and implement a robust lead scoring framework to help the team focus on the most promising creators
• Identify opportunities for sales automation and CRM improvements to reduce administrative burdens and streamline outreach efforts
• Establish key performance indicators (KPIs) and create real-time dashboards and reports for the CMO, Director of Outreach, Director of Lifecycle Marketing, and other stakeholders
• Partner with Marketing, Product, and Finance teams to align strategies with acquisition, retention, and revenue goals
• Work closely with the Director of Outreach to refine team workflows, creator segmentation, and engagement strategies
• Collaborate with the Director of Lifecycle Marketing to track marketing-driven creator activations and marketing campaign success metrics
• Develop comprehensive training programs, playbooks, and tools to equip the Outreach and Marketing teams with the resources needed for effective creator engagement

Benefits

• A fully remote workforce with plenty of opportunities to get to know your colleagues
• 100% employer-paid health plan offerings
• 16 paid vacation days, 10 sick days, and a company-wide winter break between Christmas and New Years
• 25 volunteer hours each year to give back to your community
• 16 weeks of parental leave plus fertility/family planning resources
• Kickstarter currently operates with a 4-day workweek, a model that aligns our belief in a healthy work-life balance and gives staff the space to be more than their work