Director, Strategic Operations

Summary

Join Pair Team as Director of Strategic Operations and drive impactful initiatives to expand care access and improve outcomes for underserved populations. Lead mission-critical projects from conception to launch, shaping company strategy and delivering results. This highly cross-functional role directly influences how Pair Team scales its model and serves complex patients. You will be a strategic leader and hands-on operator at a fast-growing, mission-driven company. This is a fully remote position reporting to the SVP of Central Operations. The role offers a competitive salary, equity compensation, flexible vacation, and comprehensive benefits.

Requirements

• 6+ years of experience in operations, business strategy, consulting, or healthcare delivery
• 2+ years of experience in a high-growth healthcare company—preferably one serving Medicaid or Medicare patients in a value-based care model Ideally, including Medicare risk adjustment and/or revenue cycle management
• Proven ability to lead large, ambiguous, cross-functional initiatives from 0 to 1
• Strong project management skills with the ability to set priorities, create structure, and drive execution across teams
• Analytical mindset with systems-building instincts and a track record of driving execution
• Comfort operating at both strategic and tactical levels—able to lead high-level planning while rolling up your sleeves to get things done
• Strong desire to work in an early stage startup environment that is fast paced, complex, and has minimal barriers to make decisions (no “red tape”)
• Passion for helping individuals experiencing complex chronic needs such as homelessness, severe mental illness, and substance use disorder

Responsibilities

• Lead high-priority operational initiatives from conception to completion
• Manage complex, cross-functional projects, such as new market launches and strategic value-based care programs, for example
• Diagnose and resolve operational bottlenecks by bringing in new capabilities and tools
• Act as a nimble, generalist problem-solver who can deploy quickly and effectively to the most urgent, high-leverage opportunities across the organization
• Collaborate closely with stakeholders to align on goals, measure outcomes, and iterate on programs
• Build scalable systems that support growth and improve performance of both clinical and non-clinical teams

Benefits

• Competitive salary: $175,000 - $185,000 (depending on experience)
• Equity compensation package
• Flexible vacation policy – take the time you need to recharge
• Comprehensive health, vision & dental insurance
• $50 employer contribution to active HSA accounts
• 401k through Guideline
• Life insurance and AD&D
• Work entirely from the comfort of your own home
• Monthly $100 work from home expense stipend
• We provide the equipment needed for the role
• Opportunity for rapid career progression with plenty of room for personal growth!
• Travel reimbursements for offsite/retreats and occasional travel for projects