ECommerce Product Content Specialist

Summary

Join 20four7VA as an eCommerce Product Content Specialist VA and contribute to maintaining accurate and engaging product listings across various platforms like Amazon, Wayfair, and Target. This Junior-level role requires 40 hours/week and involves monitoring product data, identifying discrepancies, and ensuring consistency across sales channels. You will manage content updates, resolve issues, and collaborate with internal teams. The ideal candidate possesses strong attention to detail, problem-solving skills, and experience with Amazon Seller/Vendor Central. This remote position offers competitive rates, weekly payments, paid time off, and various professional development opportunities.

Requirements

• Strong attention to detail with the ability to identify and resolve discrepancies in product content across multiple platforms
• Problem-solving and critical thinking skills to troubleshoot content issues and recognize incorrect attributes
• Excellent organizational and time-management skills, able to handle multiple content updates and meet deadlines
• Strong communication skills for submitting and managing tickets, following up on cases, and collaborating with internal teams
• Minimum one year of experience with Amazon Seller Central and/or Amazon Vendor Central
• Familiarity with Product Information Management (PIM) systems, such as Salsify, to ensure data accuracy
• Ability to navigate back-end systems (e.g., Amazon Vendor Central, Wayfair Partner Portal) to identify and update missing attributes

Responsibilities

• Ensure Product Accuracy Across Platforms Monitor and validate product listings on Amazon.com, Amazon.ca, Wayfair.com, Target.com, Shopify, and other marketplaces to ensure all details align with the correct product data
• Cross-check product descriptions, bullet points, imagery, attributes, variants, and pricing with the Product Information Management (PIM) system (Salsify)
• Identify discrepancies between live listings and internal data, taking prompt action to correct any mismatches
• Content Auditing & Quality Control Proactively audit product pages for missing, incomplete, or incorrect data, ensuring consistency across all sales channels
• Identify autofill errors or misplaced attributes that may have been incorrectly generated by platform systems
• Use critical thinking to flag any product details that seem incorrect, even if they are not flagged by the system
• Content Management & Updates Upload product images, lifestyle images, and other visual content to maintain an engaging and informative product display
• Manage and execute content update requests across various projects, ensuring timely and accurate revisions
• Issue Resolution & Ticketing Open, track, and escalate support tickets or create cases when product details need to be corrected
• Understand how to properly submit platform-specific update requests for Amazon Vendor Central and Wayfair Partner Home
• Follow up on open tickets and work with platform support teams to resolve issues efficiently
• Back-End Data Management & Optimization Access back-end systems like Amazon Vendor Central and Wayfair Partner Portal to check for missing or new required attributes
• Identify when new attributes need to be backfilled in the PIM system (Salsify) and collaborate with the internal team to complete the necessary updates
• Performance Tracking & Reporting Conduct weekly reporting and check-ins on content updates, identifying trends or recurring issues that need attention
• Track the status of submitted tickets and ensure all updates are properly reflected on live listings
• General Support & Team Collaboration Work collaboratively with the internal eCommerce, marketing, and customer support teams to align product content with business objectives
• Communicate effectively about issues, solutions, and recommendations for improving product listings

Preferred Qualifications

Experience with Wayfair Partner Home is a plus

Benefits

• Competitive rates
• Weekly payments
• Annual rate increase (based on performance)
• Paid time off
• Paid holidays
• Free training and upskilling
• Constant support and guidance from managers and mentors
• Clear schedules and guidelines
• A vibrant community always ready to support you