George Jon is hiring a
eDiscovery Technical Services Engineer in Worldwide

Summary

The Technical Services Engineer is responsible for supporting several eDiscovery applications, maintaining training and certifications, and traveling to Europe as part of a rotational program. They will be employed by LRN Discovery Solutions. The individual should have an understanding of the EDRM Framework, intermediate to advanced knowledge of Relativity platform, SQL Server DBA role, Windows Server Administration, scripting & automation, Microsoft IIS, Microsoft Clustering, server, storage, and networking hardware knowledge, ticket management, issue tracking, change log management, and be able to work in a team and communicate effectively. Nice-to-have qualifications include intermediate to advanced knowledge of other eDiscovery applications and Relativity Infrastructure Specialist and/or Relativity Certified Administrator certifications.

Requirements

• Understanding of the EDRM Framework
• Intermediate to advanced knowledge of the Relativity platform
• Intermediate to advanced knowledge of SQL Server DBA role
• Windows Server Administration
• Scripting & Automation
• Microsoft IIS
• Microsoft Clustering
• Server, storage, and networking hardware knowledge
• Ticket management, issue tracking, change log management
• Able to work in a team and communicate effectively
• Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals

Responsibilities

• Support eDiscovery applications on the frontend and backend
• Support Relativity, NUIX, Reveal, CloudNine, and iPro software suites
• Assist in maintaining and monitoring client environments
• Develop in-depth knowledge of the software application catalog and how it relates to the customer’s needs
• Create and edit documentation of internal processes and procedures
• Communicate with customers, keeping them informed of incident progress and notifying them of impending changes or agreed outages
• Enter all work as service tickets into ConnectWise
• Work through a daily schedule in ConnectWise, closely logging all time and expenses

Preferred Qualifications

• Intermediate to advanced knowledge of other eDiscovery applications
• Relativity Infrastructure Specialist and/or Relativity Certified Administrator certifications

Benefits

• Remote-first work environment
• High-value, low-cost BCBS health insurance plan
• 401(k) with company match
• Ample time off including a full week in December
• Paid parental leave for primary and secondary caregivers
• Wellness reimbursement program