Email Deliverability Specialist

Summary

Join Belkins Group as an Email Deliverability Specialist and contribute to the success of our clients' email campaigns. This role involves managing and resolving email deliverability issues, optimizing email settings, collaborating with cross-functional teams, and providing strategic recommendations for improved email performance. You will work in a fast-paced, remote-first environment with opportunities for professional growth. The ideal candidate possesses 1-2 years of experience in email deliverability or related technical support, strong English communication skills, and a proactive problem-solving approach. Belkins Group offers competitive pay, flexible work arrangements, professional development opportunities, and a focus on employee well-being.

Requirements

• Have 1-2 years of experience working with email deliverability or in a related technical support position (email provider support, for example)
• Are familiar with different anti-spam technologies and know how to resolve email deliverability issues
• Possess strong written and spoken English skills (B1/B2 level)
• Can handle multiple tasks efficiently
• Take initiative to solve problems, adapt quickly, and learn from every experience
• Have a growth mindset, constantly seeking ways to improve your skills and contribute to team success

Responsibilities

• Manage and resolve various email deliverability issues to ensure smooth email campaigns
• Assist in optimizing DNS settings, mailbox warm-ups, and analyzing bounce logs
• Collaborate with teams from Research, SDR, and Client Success to align on client expectations and deliverables
• Monitor email deliverability, ensuring high inbox placement rates for outbound campaigns
• Work with internal teams to troubleshoot and resolve any email-related problems or concerns
• Provide strategic recommendations to improve email performance and deliverability
• Maintain detailed records of email issues and resolutions in our CRM system
• Communicate with stakeholders to ensure the smooth transition of email projects from setup to execution

Preferred Qualifications

Experience working with clients from the US/Europe

Benefits

• Competitive Pay: Your dedication deserves more than recognition; it deserves compensation that matches your expertise
• Remote-First Flexibility: We’ve transitioned to a fully remote environment so you can work where you’re most productive. Our flexible hours help you stay agile and focused
• Professional Growth: We’re a launchpad for your career. Through regular feedback, 1:1s, internal mobility, and knowledge-sharing, your growth is enabled and celebrated. We also maintain an internal wiki for insights and a library of the latest business books to keep you sharp
• Well-being focus: Your mental health is a priority. We offer mental health lectures and support for your overall well-being
• Recharge Time: We prioritize your rest with 20 paid vacation days, parental leave, fully covered sick days, and unlimited days off for unexpected needs
• Global Sync: We align with U.S. holidays to keep our global teams in sync
• Memorable Team Experiences: Work hard, play hard — even from a distance. Our online team-building events and all-hands gatherings bring humor, memes, and a lively atmosphere that makes teamwork genuinely fun