Enablement Consultant

Summary

The Enablement Consultant role at Customer Experience involves providing virtual training on Cision's processes, products, and features. The position requires bilingual language skills in English and German, 1-2 years of experience, and the ability to develop courses and instructional material. Key responsibilities include strong communication skills, mentorship, problem-solving, time management, collaboration, adaptability, professionalism, conducting weekly training sessions, and meeting specific key performance indicators.

Requirements

• Bilingual language skills required - English and German
• 1-2 years of experience
• Ability to develop courses and instructional material to educate technical and non-technical customers and personnel

Responsibilities

• Prepare status reports on clients to provide an up-to-date picture of team progress
• Deliver clear and concise messages
• Listen effectively and respects the contributions of others
• Provide leadership and guidance to new team members
• Recognize obstacles and use resources to identify solutions
• Communicate at high levels within customer organization to advise and troubleshoot with the customer regarding the configuration and use of Cision products and services
• Actively partner with other Cision departments, such as Sales, to improve customer relationships and processes
• Actively maintain knowledge regarding functional area and changing trends
• Rapidly adapt to new information, changing conditions, or unexpected obstacles
• Learn by mistakes and uses knowledge for self-improvement
• Deliver on promises timely and meets commitments
• Conduct weekly training office hours, orientation sessions, and webinars

Preferred Qualifications

• Salesforce, ChurnZero, JIRA, HighSpot, Sharepoint, Learning Management System and/or knowledge center experience a plus
• Proven work as a Training Consultant, Training Coordinator, or similar role with hands on experience organizing training events

Benefits

Key Performance Indicator: measurable outcomes tied to specific role responsibilities include CSAT (Customer Satisfaction), Adoption rate