Enablement Facilitator

Summary

Join the HubSpot Go-To-Market Facilitation Team as a Facilitator in Tokyo or remotely in Japan. You will be instrumental in training new employees on HubSpot products and skills, ensuring a positive onboarding experience. This role requires strong presentation and facilitation skills, experience with sales processes, and fluency in Japanese and English. You will develop training materials, build relationships across departments, and provide feedback on new hire performance. Autonomy and innovation are encouraged, contributing to the growth and scaling of sales and support teams. The position offers the opportunity to work with a global team and make a significant impact on new hire success.

Requirements

• Are comfortable having effective conversations with a variety of people across the business
• Are able to communicate with global teams
• Can navigate ambiguous situations with minimal direction
• Are experienced in running different types of workshops. Examples for the interview will be requested
• Have strong presentation skills, ability to “own the zoom room” and keep attendees engaged
• Experience in customer-facing roles
• Possess strong knowledge of sales processes, ideally with SaaS or technology products
• Have a strong understanding of how CRM systems work, preferably HubSpot
• Can demonstrate excellent personal organization skills with the ability to manage multiple projects at once
• Show a steadfast attention to detail - you catch the little things others don’t
• Have very strong written & oral communication skills
• Have a growth mindset and a great sense of humor
• Business-level English proficiency and Fluent Japanese

Responsibilities

• Facilitate our monthly Sales Foundations training program and have the opportunity to learn and facilitate other programs
• Contribute to the development of HubSpot’s facilitation practices and content building
• Work autonomously as well as part of a large team
• Localize global presentations and eLearning resources from US English into Japanese
• Build working relationships across multiple departments and geos
• Support multiple avenues of training delivery including video, web-based, self-guided, virtual programs, and potentially in-person (Max 10%)
• Create an inclusive, welcoming, and accessible environment for HubSpot’s new hires
• Stay up-to-date as a Subject Matter Expert in various aspects of HubSpot products
• Provide managers with feedback on new hire performance during training in order to guide their coaching
• Leverage new hire performance and survey data, along with feedback from Japan new hires and managers to identify areas for improvement

Preferred Qualifications

• Experience working globally
• Experience working cross-functionally
• Can present in both English and Japanese
• Public speaking experience
• Strong experience with effectively facilitating onboarding and/or training

Benefits

Remote work, flexible hours