Senior Revenue Operations Specialist

Summary

Join Roofr, a successful yet early-stage startup, as a Revenue Operations Expert. You will play a critical role in streamlining revenue processes, optimizing technology tools, and ensuring seamless data management. This position requires a minimum of two years of experience in Revenue Operations or Sales Operations with a strong focus on HubSpot, and one year in a sales or customer success role. You will develop innovative solutions, streamline processes, manage tools like Hubspot, Aircall, and Gong, and collaborate with various teams. Roofr offers a remote-first culture, flexible time off, generous parental leave, and other benefits.

Requirements

• Minimum 2 years of experience in a Revenue Operations or Sales Operations role with a strong focus on HubSpot
• Minimum 1 year in an Account Executive, Account Management or Customer Success role (ideally at a high-growth SaaS startup, with a subscription model.)
• Hubspot expert/admin
• Experience owning, implementing and optimizing relevant Revenue tools such as; phone systems, video sales tools, coaching tools (such as Gong), etc
• Applies a Project Manager type of framework to best understand problems & opportunities and how best to address them
• Hyper detail-oriented with a focus on testing and accuracy
• Ability to thrive in a fast-paced, agile and dynamic environment
• Strong analytical abilities to interpret data and contribute to strategic decision-making processes
• Ability to collaborate effectively with key stakeholders at varying levels of seniority and cross-functional teams to ensure the seamless integration of tools and processes
• Strong verbal and written communication skills, with the ability to convey complex technical concepts to non-technical stakeholders effectively

Responsibilities

• Identify and develop innovative solutions that address operational challenges and improve the overall efficiency and effectiveness of relevant Revenue teams
• Drive efficiency and productivity by implementing automation and technology solutions that streamline processes, minimize manual work, and enhance overall team productivity
• Serve as a proficient expert in both Hubspot Marketing Hub and Hubspot Sales Hub, employing these platforms to drive revenue growth and streamline operational efficiency. You will be responsible for the creation, maintenance and management of pipelines, workflows, custom views, templates, playbooks, lists, etc for all relevant Revenue team initiatives
• Take ownership of managing and optimizing a range of essential tools, including Aircall, Sakari, Gong, some aspects of Stripe, Hippovideo, Guru, etc, ensuring these systems integrate seamlessly with the organization's workflow. Your goal will be to increase the adoption of some tools by implementing a structure that blends seamlessly with relevant Revenue flows, as well as ensuring correct usage of these tools, staying up to date with new features and maintaining relationships with reps from these tools
• Leverage past experience in sales or customer success roles to understand the unique needs and challenges of the respective teams and other Revenue teams, thus offering targeted support and insight. You will work with leaders and individual contributors across relevant Revenue teams to inform your roadmap, include them as consultants in initiatives, leverage them for testing of new initiatives and implement their feedback in order to ensure you are positively contributing to their overall success
• Work closely with the Revenue Enablement Specialist to facilitate seamless training on new tools and processes
• Create and maintain comprehensive documentation for all tools, systems, and processes, ensuring easy accessibility for team members and stakeholders
• Collaborate with the Rev Ops Manager to ensure accurate, consistent, and reliable data flow across various systems, aiding in strategic decision-making through insightful data interpretation. You’ll be responsible for ensuring the tools you take ownership of, as well as the processes and automations you put in place follow data integrity procedures. You will be consulted for lead and health scoring insights and will be expected to leverage data for decision-making as well as to track the impact of your initiatives
• Jump in where needed - we’re an early-stage startup, things change every day. New projects pop up, tasks get deprioritized and reprioritized - you will jump in where needed

Preferred Qualifications

• HubSpot certifications (HubSpot Certified Administrator, HubSpot Marketing Software, HubSpot Sales Software) are highly preferred
• Understanding and experience with direct integration of tech tools as well as the use of Zapier and equivalent data transfer & automation tools
• If your Sales/Account Management/Customer Success experience & your Rev/Sales Ops experience have been at an organization where both PLG/Self serve conversion & PLS/Sales assisted conversion models were supported at the same time
• Demonstrated proficiency with many of the following tools: Aircall, Sakari, Gong, Zendesk, Stripe, Hippovideo, Guru, and Asana

Benefits

• 1st week of employment is mandatory PTO! Start your journey with Roofr by decompressing and recharging - we will see you in week 2!
• 1 Friday off per month (we call those our laundry days!)
• Company wide paid shutdown for the week between Christmas and New Years
• Flexible time off
• Medical, dental and vision insurance premiums for employees and their dependents
• Generous Parental Leave policy
• We host 2 retreats per year and great team building activities
• Ample learning and development opportunities to continue growing your career
• Home office setup stipend
• Remote first culture
• Weekly Friday paydays!