Enablement Manager

Summary

Join Everbridge, a global leader in SaaS-based critical communications and enterprise safety solutions, as a remote Enablement Manager based anywhere in the U.S. You will be responsible for creating and delivering engaging training materials, including in-person and virtual sessions, knowledge guides, and tutorials. Collaborate with cross-functional teams to ensure training aligns with customer goals and continuously improve training programs. This role requires proven experience in a similar enablement role, exceptional communication skills, and the ability to develop educational materials. Everbridge offers a competitive salary, comprehensive benefits, and opportunities for professional growth.

Requirements

• Proven experience in a similar enablement or training role, preferably within the SaaS or tech industry
• Exceptional presentation and communication skills, both written and verbal
• Ability to develop educational materials such as knowledge guides, user manuals, and tutorials
• Strong attention to detail with a focus on delivering high-quality, accurate, and effective training content
• Excellent agility and adaptability to adjust to fast-paced, evolving needs
• Hustle mentality with a passion for learning new systems and technologies quickly
• Ability to collaborate and work as a team player to achieve common goals
• Strong problem-solving skills and a proactive approach to challenges
• Self-motivated with the ability to work independently while managing multiple projects
• A positive, can-do attitude and the ability to inspire others
• Ability to travel 10% per year to conferences and for customer training

Responsibilities

• Facilitate Training Sessions: Lead in-person and live virtual training sessions for internal teams, customers, and partners to ensure product adoption and proficiency
• Create Knowledge Guides & Tutorials: Develop and maintain easy-to-understand, engaging knowledge guides, tutorials, and other learning materials that assist users in navigating our product
• Product Expertise: Continuously stay up-to-date with our SaaS product’s features and functionalities to provide relevant, high-quality training and support
• Collaborate with Cross-Functional Teams: Partner with product managers, customer success, and sales teams to understand user needs and ensure training resources are aligned with customer goals
• Agility & Adaptability: Respond to evolving training needs and adapt content quickly to ensure it's relevant, effective, and engaging
• Feedback and Improvement: Gather feedback from training sessions and make improvements to ensure that future training is even more impactful
• Onboarding & Continuous Learning: Assist in the onboarding of new hires, customers, and partners, ensuring they receive ongoing training and support to succeed
• Report on Success: Track training effectiveness and measure success through participant feedback and product usage metrics

Benefits

• Healthcare
• Dental
• Parental planning
• Mental health benefits
• Disability income benefits
• Life and AD&D insurance
• A 401(k) plan and match
• Paid time off
• Fitness reimbursements