Technical Enablement Manager

Summary

Join Glean, a company revolutionizing knowledge work with AI, as a Technical Enablement Manager. Based remotely in the US or in Palo Alto, CA (with quarterly travel), you will develop and implement technical training strategies for Sales Engineers, Solutions Architects, and the Support team. This pivotal role involves creating comprehensive training programs, collaborating with technical leadership, and ensuring new hires are well-equipped. You will also maintain a library of technical resources, monitor training effectiveness, and facilitate training sessions. The ideal candidate possesses extensive technical expertise, strong communication skills, and a passion for technical enablement. Glean offers a competitive compensation and benefits package.

Requirements

• 5+ years of experience in a Solutions Architect, Solutions Engineer, Technical support, or related role
• Bachelor's degree in Computer Science, Engineering, or related field
• Proven experience in technical training, technical enablement, or a similar role within a technical environment
• Deep knowledge of or direct experience with LLMs/AI required
• You have experience with cloud environments such as GCP, AWS, or Azure, and are proficient in programming languages like Python or Java
• You are familiar with API configurations and can effectively demonstrate technical functionalities to non-technical audiences
• Excellent written and verbal communication skills
• Strong project management and organizational skills
• Ability to work effectively in a fast-paced, team-oriented environment
• Proficiency in content management systems and design software
• Deep knowledge of technical processes and customer journey mapping
• Ability to analyze data and use it to make informed decisions

Responsibilities

• Develop and execute a comprehensive technical training strategy for our SEs, SAs, and Support team, focusing on deep technical knowledge and practical application of Glean's solutions
• Collaborate with technical leadership to integrate advanced technical concepts into training and coaching, aligning with technical competencies
• Partner with Field Enablement functions to introduce role-specific onboarding content, ensuring new hires are equipped to understand and communicate Glean's technical value proposition effectively
• Implement continuous learning programs that cover areas such as advanced product features, security, integration techniques, troubleshooting, and best practices
• Develop and maintain a library of technical enablement resources, including technical documentation, best practice guides, and case studies demonstrating Glean's impact for the SEs, SAs, and Support teams
• Work closely with the technical teams to understand their needs and develop content that supports their efforts in demonstrating technical value to customers
• Partner with technical writing and the SA team to successfully train Glean’s managed implementation partners
• Monitor and analyze the effectiveness of technical enablement initiatives and use data to optimize and drive technical effectiveness
• Facilitate training sessions for the technical teams on effectively leveraging advanced technical concepts and tools

Preferred Qualifications

Experience in enablement is a plus!

Benefits

• Competitive compensation
• Medical, Vision and Dental coverage
• Flexible work environment and time-off policy
• 401k
• Company events
• A home office improvement stipend when you first join
• Annual education stipend
• Wellness stipend
• Healthy lunches and dinners provided daily